Type de poste:
Permanent
À la recherche d’une carrière épanouissante qui changera réellement votre vie et celle des autres? Vous êtes au bon endroit.
À titre de partenaire national en solutions de santé, nous plaçons les gens au cœur de tout ce que nous faisons – en commençant par notre équipe de plus de 8 000 employés et employées qui mettent à profit leurs expériences personnelles et professionnelles diversifiées dans le cadre de leur travail à Medavie. Par l’entremise de la collaboration et de l’innovation, notre équipe crée des solutions d’assurance, de soins primaires et de services médicaux d’urgence à l’avant-garde de l’industrie qui viennent en aide à des millions de Canadiens et Canadiennes chaque année.
Notre mission est d’améliorer le bien-être de la population canadienne afin que chaque personne puisse profiter pleinement de la vie, et cela se reflète dans notre culture d’entreprise primée. Nous célébrons l’individualité des membres de notre personnel et accordons de la valeur à la diversité de leurs points de vue et de leurs compétences. C’est pourquoi en plus de vous offrir une rémunération concurrentielle et une gamme complète d’avantages sociaux, nous vous donnons accès à des possibilités de croissance professionnelle et personnelle, à des modalités de travail flexibles, à des expériences enrichissantes, ainsi qu’à un leadership bienveillant. À Medavie, chaque personne peut donner le meilleur d’elle-même, se sentir à sa place et atteindre son plein potentiel. Joignez-vous à nous en postulant un poste dès aujourd’hui.
The Opportunity:
We’re searching for an outstanding User Experience (UX) Strategist who can seek out and understand the goals of both our business and our end users and help us define and plan innovative digital solutions that meet those needs.
As part of our Digital Transformation Office, you’ll work with a cross-functional group of UX professionals dedicated to creating meaningful experiences for people. In this role, you’ll be responsible for conducting user research and testing to gain an understanding of user needs, goals, preferences. You’ll consult with a wide cross-section of business, UX and development colleagues to understand problems, identify opportunities, and collaborate on solutions. You’ll evaluate how well our digital assets are meeting user needs and identify how we can make meaningful changes to optimize experiences for users. Your work will help inform digital product plans and roadmaps.

This might be a good role for you if:

• You’re creatively analytical: an innovative thinker who can also back up ideas with hard research and statistics.
• You understand people: you have an interest in human behaviour, psychology and sociology.
• You’re articulate and incisive: you have a knack for asking the right questions and digging deeper to get to the heart of the matter.
• You’re an effective communicator: you’re able to express ideas clearly and persuasively through both written and visual means.
• You’re curious and self-driven: you can figure out what needs to be done—and then do it.

Your everyday with us will consist of:

• Collecting and analyzing qualitative and quantitative data related to digital products (interviews, usability tests, surveys, feedback, satisfaction ratings, heatmaps, session recordings, product analytics and more)
• Conducting workshops, meetings and interviews with stakeholders and users to understand their goals and needs in relation to existing and planned digital experiences.
• Identifying and documenting user experience pain points and opportunities via heuristic evaluations, user journey maps, competitive analysis and more.
• Ideating on digital solutions and recommendations on priority, in collaboration with UX teammates and other colleagues.
• Creating meaningful reports and presentations on research findings, insights and recommendations.

What you need to succeed:

• Five or more years of experience in related UX or product management work.
• Post-secondary degree in applicable field (preference for coursework in human factors, HCI, psychology, sociology, research methods or similar fields)
• Thorough understanding of standard UX principles and methodologies
• Experience conducting interviews, moderated usability tests and surveys is a must.
• Experience with other UX research methods and tools including A/B tests, diary studies, user analytics, etc. is an asset.
• Experience facilitating discussions and workshops
• Excellent communication and presentation skills
• Well-honed interpersonal, negotiation, and leadership skills
• Familiarity with user insights/user testing/CRO platforms is preferred
• Familiarity with Agile software development & product management practices is preferred

Security Clearance: Security Clearance Requirement: In conjunction with our contract with the Federal Government, you will be required to have Reliability Status Clearance (Enhanced Level B). This includes Fingerprinting, Criminal Record Check, Credit Check and you must have resided in Canada for at least 5 years and hold Permanent Resident or Citizenship Status.

What we offer:

• Permanent full-time position with opportunity to grow in a well-established organization
• Flexible work arrangements and emphasis on work-life balance
• Remote and hybrid work options
• Comprehensive health, vision and dental plan that is 100% employer paid effective on your first day
• 100% employer-matched Defined Contribution Pension Plan
• Annual Incentive Bonus which recognizes your contribution to our success
• In addition to paid vacation, we offer a gifted week of vacation in your first year and an optional Vacation Purchase Program
• An organization where we encourage personal learning and growth with opportunities for career development and advancement
• Providing wellness benefits, health resources and fitness center discounts

Work Status : Due to Security Clearance requirement, we need candidate to be in Canada from at least 5 years and their status should be Permanent Resident or Citizen now.

• You’re creatively analytical: an innovative thinker who can also back up ideas with hard research and statistics.
• You understand people: you have an interest in human behaviour, psychology and sociology.
• You’re articulate and incisive: you have a knack for asking the right questions and digging deeper to get to the heart of the matter.
• You’re an effective communicator: you’re able to express ideas clearly and persuasively through both written and visual means.
• You’re curious and self-driven: you can figure out what needs to be done—and then do it