User Operation Manager of East EU at GAC Motor Europe B.V.

Graz, Styria, Austria -

Full Time

Start Date

Immediate

Expiry Date

16 May, 26

Salary

0.0

Posted On

15 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

User Lifecycle Management, User Segmentation, Conversion Optimization, Retention, Lifetime Value, Private Domain Operations, Community Management, Engagement Campaigns, Referral Programs, Incentive Systems, Data Analysis, Metric Monitoring, Cross-Functional Collaboration, Project Management, English Fluency, East EU Language Fluency

Industry

Motor Vehicle Manufacturing

Description

About the GAC GAC MOTOR Europe was registered in March 2024 in Amsterdam and is part of the Guangzhou Automobile Group. Our business covers all aspects of passenger car sales, marketing and aftersales services. We are dedicated to delivering quality work and exceptional customer service in all aspects of our business. Guangzhou Automobile Group Co., Ltd. (abbreviated as GAC group, 6601238.SH，02238.HK), headquartered in Guangzhou City, is a large joint-stock automobile enterprise listed in both Hongkong and Shanghai Stock exchanges. At present, it has about 100,000 employees. Fortunate Global 500 ranked No.181. The main business covers seven major sectors: research and development, vehicle, parts, energy and ecology, internationalization, commerce and transportation, investment and finance. Sticking to independent innovation and joint venture cooperation, GAC group is now transforming itself with all its strength to a technology-based enterprise. Adhering to the enterprise concept of 'Humanity', Credibility, Creativity', GAC is committed to building a world-class company which wins customers’ trust, ensures staff's well-being, and meets social expectations. We are currently looking for User Operation Manager of East EU , the details Job responsibilities as below: 👤 Who You Are: Together with the GAC East team you will be building the GAC business from the ground up. The User Operation Manager of East EU is responsible for implementing the care of our users and service strategy in The East EU, Turkey and Israel. We are an innovative smart mobility brand focused on redefining the relationship between people and cars through technology and premium services. We don’t just sell vehicles — we build long-term user ecosystems and vibrant brand communities. 🎯 Key Responsibilities: 1 Full User Lifecycle Management Own and optimize the full user journey: lead acquisition → test drive → purchase → delivery → ownership experience Develop user segmentation strategies (prospects / high-intent users / vehicle owners / high-value users) Design and implement strategies to improve conversion, retention, and lifetime value 2 Private Domain & Community Operations Manage and grow private traffic channels (CRM, app, WeChat/WhatsApp groups, mini-programs, etc.) Design and execute engagement campaigns and owner activities to increase user stickiness Foster a strong brand-driven owner community culture 3 User Growth & Referral Programs Develop referral and viral growth programs (member-get-member, loyalty points, membership tiers) Design user incentive and benefits systems Encourage word-of-mouth marketing and user-generated content 4 Data Analysis & Strategy Optimization Monitor and analyze key metrics, including: Lead conversion rate Test drive conversion rate Delivery satisfaction Repurchase and referral rate Translate data insights into actionable optimization strategies Build dashboards and performance evaluation frameworks 5 Cross-Functional Collaboration Work closely with Sales, Product, After-sales, and Marketing teams Establish user feedback loops and continuous improvement mechanisms Enhance overall customer experience 💼 What You Bring: Bachelor’s degree or above, major in Marketing, communication etc.. 3+ years of experience in user operations, growth operations, or private domain/community management. Strong understanding of user lifecycle and growth frameworks. Solid analytical skills (advanced Excel required; SQL/BI tools preferred). Strong project management and cross-functional communication skills. Fluent in English and one of East EU languages(Polish, Czech,etc..), Chinese will be a plus. ✨ What We Offer: An ambitious employer; we only want the best for you. A fast career track like only a few other companies can match. A competitive salary and excellent bonus structure (above market); at GAC we strongly believe and live by ownership and meritocracy. Additional benefits according to local markets. GAC Europe is based in Amsterdam, and we offer a highly competitive compensation and benefits package, along with an attractive welfare policy. Let me know if you'd like to learn more. If you have any questions, you may always reach out via gaci_eu_gmo@gac-international.com. Company website INTERNATIONAL | Where Craft Meets Technology We are committed to creating a work environment of trust and respect for our employee, which we believe will motivate them to achieve their dreams together. Our employees and partners have always been relentless in their pursuit of excellence in the face of challenges. We are very proud of what we have achieved, and we are proud of our leadership. We hope you will give full play to your talents and help make GAC a world-class company.

Responsibilities

The User Operation Manager will be responsible for implementing the user care and service strategy across East EU, Turkey, and Israel, focusing on owning and optimizing the full user journey from lead acquisition through ownership experience. Key duties include managing private domain channels, executing engagement campaigns, developing referral programs, and optimizing strategies based on data analysis.