About the Team
The Customer Support Engineering team is dedicated to solving some of the most complex problems faced by our diverse customers, ranging from early-stage startups to established global enterprises. Our mission is to ensure developers and enterprises can reliably build mission-critical solutions using OpenAI models. We provide technical guidance, troubleshoot complex issues through support tickets and Slack messages, and partner closely with Technical Success, Product, and Engineering teams to resolve challenges and deliver the best possible customer experience at scale. By supporting customers in maximizing value and adoption, we help them deploy our highly-capable models effectively and successfully.

QUALIFICATIONS:

More than 5 years of leadership experience, ideally in a Support, IT, Engineering, or similar environment.
Strong interpersonal and communication skills, with the ability to inspire and motivate a team.
Excellent project management skills, with a track record of successfully leading cross-functional projects.
Strategic thinking with the ability to contribute to high-level planning and decision-making.
A collaborative mindset with the ability to work effectively across various departments.
Familiarity with data science concepts and the ability to translate complex data insights into actionable business strategies.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status.
OpenAI Affirmative Action and Equal Employment Opportunity Policy Statement
For US Based Candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.
We are committed to providing reasonable accommodations to applicants with disabilities.
OpenAI Global Applicant Privacy Policy
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
Compensation
$285K + Offers Equit

ABOUT THE ROLE:

As a User Operations Team Lead at OpenAI, you will play a critical role in overseeing a dynamic team of Customer Support Engineers. Your leadership will ensure that team members are well-supported and able to perform at their highest potential. You will conduct performance reviews and manage general performance, fostering a culture of excellence and collaboration within and across teams.
This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.