User Researcher

at  Capgemini

YOUR SKILLS AND EXPERIENCE

As a User Researcher you’ll:

• Work closely with clients, stakeholders, product managers, designers, developers, and other User Researchers to plan and conduct high-impact research that helps develop a better understanding of our clients’ users.
• Contribute to creating better products and services that solve users’ problems and meets their needs.
• Lead the research for your team, suggesting the best approaches and methodologies to use to capture the right user insights.
• Plan and run qualitative studies, including remote and in person interviews, observations, diary studies, concept testing and usability studies.
• Use quantitative methods such as surveys to identify actionable insights and collaborate with the analytics team to enhance qualitative insights.
• Consider the end-to-end user journey and external factors that may impact the user experience including business, policy, and technical constraints.
• Communicate research findings and involve your team in analysis and synthesis to develop empathy with the users and enable evidence-based design decisions.
• Help to embed user-centred design and user research best practices into teams and the wider business.
• Have solid knowledge of user experience design and principles.

What skills and experience you’ll bring:

BONUS SKILLS:

• Bachelor’s degree in psychology, sociology, anthropology, Human Computer Interaction or any user experience degree or modules, and passion for technology’s unlimited potential and ability to engage with people.
• You know how to include a diverse range of users in appropriate research activities to help teams deliver accessible services.
• A passion for continuous learning and skill development - you can make the most of opportunities to develop your skills in parallel with the needs of your clients.

The services we co-create with our clients are often transformational – the solution may not be obvious, and we are looking for individuals who can make sense where there is very little framework or direction.
As a user research practitioner, you will work within multidisciplinary teams to make a positive impact on the quality of our offer. You are curious, collaborative, and self-driven. You can work independently or as part of a team. At the end of the day, you are a researcher and a consultant. You can drive conversations and help to solve problems and influence project direction for the best outcomes. This is an opportunity to develop your leadership skills and unlock your potential.
This role is initially focused on our work within the public sector but experience of and a willingness to work in the private sector is advantageous. As such you’ll work with stakeholders across functions and levels and deliver your work as part of project teams. You will have impact at all stages of design and product development.