User Support and Product Coordinator (f/m/x)

at  ZEISS Group

Your role

We are seeking a detail-oriented and proactive Access-Management and Test Coordinator to join our dynamic team. Your contributions will ensure that our data visualization tools are effectively utilized and continuously improved. In this role, you will be responsible for the following activities:

• Manage user access to our technical tools, ensuring appropriate permissions are granted
• Coordinate access request in the correct formal way to ensure audit requirements
• Provide first-level support for user inquiries related to access and functionality
• Dispatch support tickets to relevant teams for resolution
• Prepare and distribute release notes, ensuring all stakeholders are informed of updates and changes
• Maintain and update distribution lists for effective communication
• Collect and organize test user information based on specific content requirements
• Coordinate and schedule test cycles, ensuring all necessary resources are available
• Gather and compile content for test cycles, facilitating thorough testing and feedback
• Consolidate test feedback for distribution to the development team.

Your profile

• Bachelor’s degree in a relevant field (e.g., Information Technology, Business Administration)
• Experience with data visualization tools is a plus
• Strong organizational skills and attention to detail
• Excellent communication skills, both written and verbal
• Excellent English skills
• Ability to work collaboratively in a team environment
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)

Your ZEISS Recruiting Team:
Markus Rep

• Manage user access to our technical tools, ensuring appropriate permissions are granted
• Coordinate access request in the correct formal way to ensure audit requirements
• Provide first-level support for user inquiries related to access and functionality
• Dispatch support tickets to relevant teams for resolution
• Prepare and distribute release notes, ensuring all stakeholders are informed of updates and changes
• Maintain and update distribution lists for effective communication
• Collect and organize test user information based on specific content requirements
• Coordinate and schedule test cycles, ensuring all necessary resources are available
• Gather and compile content for test cycles, facilitating thorough testing and feedback
• Consolidate test feedback for distribution to the development team