Start Date
Immediate
Expiry Date
25 Oct, 25
Salary
60151.42
Posted On
25 Jul, 25
Experience
2 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Information Technology, Computer Science, Workstations, Laptops, It, Administrative Skills
Industry
Information Technology/IT
Posted: Tuesday July 22, 2025 Posting ID: JP#015 - User Support Specialist
Family & Children’s Services of the Waterloo Region is a community organization legally mandated to respond to and work together with families, their supports, and our communities to protect and care for children who have been abused or neglected, or who are at risk of being abused or neglected.
Our Agency is fully committed to creating a diverse, inclusive, equitable and accessible workplace that supports employees to be authentic and fully engage in shaping a healthy workplace and community where children, youth and families thrive.
To continue to support the work that we do, the Agency is looking for a full-time (36.5 hours per week),12-month contract User Support Specialist (USS) position available within the Technical Services team.
The primary role is to provide first level computer and phone support to users. This includes providing and maintaining user equipment and software, as well as receiving, prioritizing, actively resolving, documenting service requests and escalating incidents when considered appropriate.
This position requires an ability to work after-hours on projects and maintenance tasks. This position also participates in a paid, on-call rotation. Currently this position is a hybrid scenario of work from home and in office. Working from home requires a personal high speed, reliable internet connection.
We are committed to diversity in the workplace and strongly encourage applications from qualified individuals with varied backgrounds.
QUALIFICATIONS:
How To Apply:
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