User Support Specialist (Kundenservice) (f/m/d) (German...

at  nilo

YOUR RESPONSIBILITY:

• You are the first point of contact for our users and psychologists for questions about our product, scheduling/rescheduling and technical problems
• You ensure the professional support of user inquiries via email, telephone and chat during our opening hours (Monday - Friday from 9.00am - 6.00pm)
• You support users in matching and know exactly to which psychologists you have to forward special requests
• You are in constant contact with team members from different departments, especially from our Psychology, Customer Success and Tech teams

You’ll be successful with these skills:

• Ideally, you have at least 1+ years of experience in the areas of customer support/ customer care/ user operations
• Your written and verbal communication skills in German and English are fluent
• Working with people is your passion and you love to communicate
• Your high level of empathy is what sets you apart as you’ll need a sensitive feel for the needs of our users
• You’re extremely customer- and solution-oriented
• You are a great organizational talent and remain calm even in stressful situations
• You have an independent, proactive way of working and quickly familiarize yourself with new programs and processes

Please refer the Job description for details