User Support Specialist - Temporary Student Position at Moovit

Ness Ziona, Center District, Israel -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

0.0

Posted On

16 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Orientation, Written Communication, Problem Solving, Attention To Detail, Proactive Mindset, Responsible Mindset, Independent Work, Teamwork, Excel, AI Tools Familiarity

Industry

Internet Publishing

Description

Who Are We? Moovit is on a mission to improve everyday life for people around the world by making urban mobility smarter, easier, and more sustainable. Every day, millions of people rely on Moovit to get where they need to go. Founded in 2012, and now part of Mobileye (Nasdaq: MBLY), Moovit powers the world’s leading consumer mobility app, serving over 1 billion users across more than 3,500 cities worldwide. Our iOS, Android, and Web apps help people confidently navigate public and shared transportation, from route planning and navigation to mobile ticketing. Moovit’s impact goes far beyond the app. Behind the scenes, we operate the world’s largest repository of transit and urban mobility data, partnering with cities, governments, and transit agencies to reduce congestion, increase ridership, and build smarter, greener cities. At Moovit, you'll have the opportunity to take responsibility, and see your work make a visible impact on how millions of people experience their cities every day. If you’re excited about building products that do good at scale and solving meaningful real-world challenges, you’ll feel right at home here! THE ROLE: We are looking for a service-oriented Support Specialist to join our team for a 6-9 month temporary position. You will serve as a primary point of contact, interacting directly with Moovit users (by email), answering questions, helping resolve issues, and ensuring a positive product experience.This role offers students the opportunity to gain hands-on experience supporting a global consumer app used by millions of people worldwide. While the role is primarily focused on communication and service, it may also require investigating user-reported issues, identifying patterns in feedback, and collaborating with product and technical teams to help improve the app. WHO YOU ARE: You are a service-oriented person with a passion for helping others. You don’t need coding experience, but you should be comfortable using apps and digital tools. You are patient, articulate, and enjoy solving problems through clear and friendly written communication. Requirements Currently BA student - preferably in Social Sciences, Communications, Business, or related fields Availability: 3-4 days a week (including 2 days from the office) Tools: Familiarity with Excel and a curiosity for AI tools (Gemini, ChatGPT) to help streamline your work. Excellent communication skills Strong attention to detail Highly service-oriented with a proactive and responsible mindset Ability to work independently and as part of a team

Responsibilities

The specialist will serve as the primary point of contact, interacting directly with users via email to answer questions, resolve issues, and ensure a positive product experience for this temporary position. This role may also involve investigating user-reported issues and collaborating with technical teams to improve the application.