EDUCATION

• Secondary (high) school graduation certificate
• or equivalent experience

COMPUTER AND TECHNOLOGY KNOWLEDGE

• Internet
• File management software
• Multimedia software
• Presentation software
• Mail server software
• Communication software
• 3D graphic software
• HTML editing software
• MS Office
• MS Windows
• Visual Basic

WORK CONDITIONS AND PHYSICAL CAPABILITIES

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Manual dexterity
• Attention to detail
• Ability to distinguish between colours
• Sitting

EXPERIENCE

• Will train
• Durée de l’emploi: Permanent
• Langue de travail: Anglais
• Heures de travail: 30 hours per week

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service