user support technician

at  ENET SOLUTIONS INC

• Durée de l’emploi: Permanent
• Langue de travail: Anglais
• Heures de travail: 30 hours per week
• Education:
• Expérience:

EDUCATION

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• or equivalent experience

COMPUTER AND TECHNOLOGY KNOWLEDGE

• JavaOS
• Networking software
• Networking security
• Internet
• Servers
• Presentation software
• Programming software
• Business diagram software
• Database software
• Programming languages
• Software development
• C#
• C++
• Data analysis software
• MS Windows
• Oracle

WORK CONDITIONS AND PHYSICAL CAPABILITIES

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Manual dexterity
• Attention to detail
• Ability to distinguish between colours
• Sitting

EXPERIENCE

• Experience an asset

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software