User Support Technician at Great Bay Distributors

St. Petersburg, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jan, 26

Salary

0.0

Posted On

24 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Customer Service, Technology Knowledge, Microsoft Office, MFA, Cybersecurity, Apple Products, Troubleshooting, Windows 11, Laptop Hardware, M365 User Administration, Windows AD, DNS, DHCP, Wireless Networking, Instructional Materials

Industry

Wholesale

Description

Description Summary: Provide hands-on, in-office support to employees across all departments, helping them confidently use essential software and technology. This role focuses on teaching, troubleshooting, and simplifying digital processes to improve daily workflows. The specialist will support applications such as Excel, PowerPoint, Outlook, Calendar, OneDrive, Teams, MFA, and Apple mobile/network tools. Essential Duties and Responsibilities: · Provide in-person technical support and guidance to employees across all departments. · Assist with software implementations and troubleshooting for M365, Excel, PowerPoint, Outlook, Calendar, OneDrive, Teams, MFA, password protection, software updates, and mobile/network applications. · Tech Support with other distributor-based software programs when needed. · Teach and explain technology in clear, simple terms to workforce. · Adapt explanations to different learning styles and levels of technical ability. · Help employees organize and manage their digital workflows. · Present software updates or tips at department meetings as needed. · Hold weekly Q&A sessions and provide assistance during working hours. · Respond promptly to technical support emails and phone calls. · Collaborate with all departments to ensure effective communication and support. · Create user-friendly instructional materials, including flyers, emails, guides, and presentations. · Deliver exceptional customer service. · Work efficiently in a fast-paced environment where no day looks the same. Competencies: 1. Communication 2. Customer Service 3. Technology Knowledge Secondary Duties: · Attend all the company required meetings · Follow all company policies and procedures, regulations and Great Bay’s safety program · Must follow instructions · Other duties as assigned Requirements Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to sit and stand for several hours as well as walk throughout the workday while moving between employee workstations. Regularly required to use hands and fingers to operate computer equipment, keyboards, and mobile devices. Must be able to bend, kneel, or crouch occasionally to access equipment under desks or in network areas. Ability to lift and/or move up to 25 pounds (e.g., monitors, laptops, desktop computers, printers, or other IT equipment). Must have sufficient vision and hearing to effectively communicate and troubleshoot technical issues in person. Customer Service Skills: Ability to relate well with co-workers, supervisors, customers and the public. Ability to exhibit excellent interpersonal relationship skills. Strong communication and customer service skills are essential, along with the ability to work in a fast-paced environment and adapt to new challenges each day. An interest in creating user-friendly how-to materials—such as guides, flyers, and short presentations—is a plus. Ability to multi-task and work within a team. Knowledge/Skills and Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily: Comfortable with Microsoft office products (Outlook, Word, Excel, Power point, Teams) Familiarity with MFA, password protection, and general cybersecurity best practices Strong familiarity with Apple products such as iPhone, iPad, and Mac Ability to troubleshoot windows 11 “OS” errors using resources available Understanding laptop hardware and how to troubleshoot/ resolve hardware issues General understanding of M365 user administration General understanding of Windows AD environment General understanding of how DNS/ DHCP and RDP work General understanding of wireless networking concepts While not required, basic IT coursework or Apple and Microsoft student certifications are preferred. Working Conditions: This position is performed on-site in a climate-controlled office with standard noise levels. This role may occasionally require work in IT or network areas with cooler temperatures or confined spaces. It involves regular interaction with employees across departments and may include flexible hours or on-call support during system updates. Professionalism and confidentiality are always required. Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Management reserves the right to modify this job description at any time.

Responsibilities

Provide hands-on, in-office support to employees across all departments, helping them confidently use essential software and technology. This role focuses on teaching, troubleshooting, and simplifying digital processes to improve daily workflows.