User Support Technician I - NC Correctional Institution for Women at North Carolina Dept of Environmental Quality

, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Mar, 26

Salary

81986.0

Posted On

29 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Hardware Installation, Software Installation, Troubleshooting, Database Management, User Support, LAN Management, Disaster Recovery

Industry

Government Administration

Description

Agency Adult Correction Division COO - Operations Job Classification Title User Support Technician I (S) Position Number 60066565 Grade DT04 About Us The NC Department of Adult Correction is one of the largest state agencies with more than 14,000 employees. It is responsible for safeguarding and preserving lives and property through prevention, protection, and preparation as well as the care, custody, and supervision of all adults sentenced for violating North Carolina laws. This department includes state prisons with custody, healthcare, and facility operations staff as well as probation/parole officers who supervised sentenced people in the community. Other divisions include Administration, Health Services, Rehabilitation & Reentry, Special Operations and the Post-Release Supervision & Parole Commission. We have a mission that matters! Description of Work Knowledge Skills and Abilities/Management Preferences Management Preferences: Documented knowledge of providing hardware and software technical support Documented knowledge using a tracking software database to create, resolve and close technical incidents. Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge, skills, and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants. Salary Range: $54,657.00 - $81,986.00 *********ATTENTION******** APPLICANTS MAY SUBMIT AN APPLICATION ON THE START DATE 12-29-2025 UNTIL JANUARY 7TH 2026 11:59 PM, EST. NO APPLICATIONS MAY BE SUBMITTED ON THE END DATE 1-8-2026. State holiday dates have been excluded and not counted as business posting days. Located at NC Correctional Institution for Women, this facility holds offenders from minimum, medium, and close custody levels. This positions will have contact with offenders and is located inside the facility. This position provides hardware and software support to users including but not limited to; Technical advice on software packages, LAN/hard disk back-ups for disaster recovery Hardware and software installation including disk formatting Gathering information on the user's situation, referring to manuals or documentation to resolve the situation, and relaying more technical situations to other technical professionals Trouble shooting basic and routine issues Work Schedule This is a full-time position (40 hours per week) with https://oshr.nc.gov/state-employee-resources/benefits. The selected candidate will work Monday – Friday 8am – 5pm. Hours may vary at times depending on the business needs of the facility. Note to Current State Employees: State employees are encouraged to apply for positions of interest even if the salary grade is the same as, or lower than, their current position. If selected for this position, a new salary will be recalculated taking into consideration the quantity of relevant education and experience, funding availability, and internal equity. Based upon these factors, a pay increase MAY result. North Carolina Correctional Institution for Women (NCCIW), in Raleigh, is the state's primary prison for women. It houses the largest offender population in the state and serves as the support facility for the state's other female prisons. The campus-style facility sits on 30 acres of a 190-acre tract of state land in southeast Raleigh. NCCIW houses offenders of all custody levels and control statuses, including death row, maximum, close, medium, minimum, safekeepers and youth. It provides the primary medical, mental, and alcohol and chemical dependency treatment for female offenders. The facility operates a diagnostic center that serves as the point of entry into the prison system for women. Upon arrival, offenders undergo a series of diagnostic evaluations that will determine future prison assignments. Contact Information If there are any questions about this posting other than your application status, please contact Ingrid Watson at 919-582-6123. Minimum Education and Experience Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Associate degree in computer science or an IT related field from an appropriately accredited institution; or High school or General Educational Development (GED) diploma and two years of experience in the field of technology related to the position's role. Coursework in computer or information technology may be substituted year-for-year for the required experience; or an equivalent combination of education and experience EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices. Recruiter: Ingrid Watson Email: recruiters@dac.nc.gov North Carolina State Government is one of the state’s largest employers, with over 76,000 employees all working toward a common goal: a safer and stronger North Carolina. We are a large organization comprised of various agencies, offices, and universities, each providing important public services. Eligible state employees are entitled to comprehensive benefits, including a variety of leave options, professional development opportunities, insurance, and more. To learn more about the benefits of being a North Carolina state employee, visit the N.C. Office of State Human Resources' website. Permanent, temporary, and time-limited state government jobs can be found from the mountains to the coast. Find your next opportunity today! State Application Resources/Frequently Asked Questions Valuing Education and Experience The State of North Carolina values the knowledge and experience of our jobseekers and current state employees. Approximately 91 percent of state job classifications allow experience to be substituted for education or do not require a post-secondary degree. Learn more about how you may qualify for a position through education or directly related experience, or a combination of both, with the Education and Experience Equivalency Guide. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. If you are already a state employee, please search for jobs by clicking here.

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Responsibilities

This position provides hardware and software support to users, including technical advice on software packages and troubleshooting basic issues. The technician will gather information on user situations and refer more technical issues to other professionals.