• Work Term: Permanent
• Work Language: English
• Hours: 40 hours per week
• Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Experience: 5 years or more
• Information technology
• Computer systems networking and telecommunications
• Computer and information sciences and support services, other
• Electrical/electronics maintenance and repair technology, other
• Customer service support/call centre/teleservice operation
• or equivalent experience

COMPUTER AND TECHNOLOGY KNOWLEDGE

• Networking software
• Networking hardware
• Networking security
• MS Windows
• SharePoint
• Spreadsheet

WORK CONDITIONS AND PHYSICAL CAPABILITIES

• Fast-paced environment
• Tight deadlines
• Attention to detail
• Ability to distinguish between colours
• Combination of sitting, standing, walking

• Report on the performance of computer systems and networks
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group
• Provide customer service
• Manage incidents