ABOUT UFT CAN INC.:

UFT CAN Inc. is a leading technology solutions provider dedicated to delivering exceptional service and support to our clients across Canada. We pride ourselves on our innovative approach and commitment to customer satisfaction.

POSITION OVERVIEW:

We are seeking a motivated and skilled User Support Technician to join our dynamic team. The ideal candidate will be responsible for providing technical support to our users, troubleshooting issues, and ensuring a seamless user experience. This role requires strong communication skills, a passion for technology, and a commitment to helping others.

QUALIFICATIONS:

• Post-secondary education in Computer Science, Information Technology, or a related field.
• Previous experience in a technical support role is an asset.
• Strong knowledge of Windows and Mac operating systems, as well as common software applications.
• Excellent problem-solving skills and attention to detail.
• Strong verbal and written communication skills.

• Provide first-level technical support to users via phone, email, and in-person.
• Troubleshoot hardware and software issues, including operating systems, applications, and network connectivity.
• Assist users with account management, software installations, and system configurations.
• Document and track support requests using our ticketing system.
• Collaborate with other IT team members to resolve complex issues.
• Conduct training sessions for users on new software and tools.
• Stay updated on the latest technology trends and best practices.