EDUCATION

• Bachelor’s degree

COMPUTER AND TECHNOLOGY KNOWLEDGE

• Networking software
• Networking hardware
• Networking security
• Internet
• Wireless networks

WORK CONDITIONS AND PHYSICAL CAPABILITIES

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Physically demanding
• Attention to detail
• Sitting
• Combination of sitting, standing, walking

EXPERIENCE

• 2 years to less than 3 years

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software