Usher at Anaheim Ducks Hockey Club

Anaheim, California, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Dec, 25

Salary

19.5

Posted On

20 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Interpersonal Skills, Communication Skills, Ticket Verification, Problem Solving, Teamwork, Flexibility, Attention to Detail

Industry

Spectator Sports

Description

A great experience starts with you! Join our team to help create and develop the future of live entertainment and sports in Orange County! Once you've had a chance to explore our current open positions, apply to the ones you feel best suit you, as an applicant, you can always see your application status in your profile. Mission: To enrich the lives in our community through shared experiences, welcoming spaces, and responsible actions. Vision: We will be the social and entertainment center of Orange County – a place where the cultural kaleidoscope of the region converges and connects. Our vibrant, rich collection of experiences will celebrate the diversity of our community. Values: Be Safe | Do the Right Thing | Be Generous | Include Everyone | Make it Easy | Be Bold Job Title: Usher Pay Details: The starting hourly rate for this position is $19.50 per hour. The Grove of Anaheim is looking for enthusiastic ushers to provide excellent customer service to our guests. Ushers must maintain the Grove of Anaheim quality standards in creating a safe, fun, and seamless experience for all the guests. It is our goal to make our guests’ experience at the Grove of Anaheim as enjoyable and pleasant as possible. An usher presents a friendly and personal demeanor to guests at all times and is readily able to assist at all times. The ideal candidate will have experience with client-facing, in-person customer service. Responsibilities Ushers are responsible for assisting guests at various public gatherings or entertainment events Duties within Event Services include ticket taking, ticket verification, club, suite and general seating assistance, elevator assistance, program distribution, facility locator such as restrooms and all other guest relations Entry process into the Grove of Anaheim allowing guests’ event access, verification of valid tickets, scanner usage/knowledge, providing general directions and assisting with handouts including lifting and moving boxes to various locations Responsible for a variety of areas including elevators, stairwells, aisles, and lobbies Usher will conduct ticket verification for assigned section, direction to specific seat, assist with resolving ticket issues and those requiring special seating needs Stand at the top of assigned section with the regular intervals of walking up and down the stairs to ensure guest needs are being met Responds in a timely manner to guests' needs and reports any concerns to the supervisor Ushers may be assigned to work in confined areas such as elevators Follows proper procedures during evacuations and emergencies Performs other related duties as assigned Skills High School diploma or equivalent Minimum 18 years of age Must possess excellent interpersonal skills and diplomacy Strong oral communication skills Ability to climb up and down stairs at varying inclines Works well with others; establishing and maintaining effective relationships with fellow workers and supervisors Ability to walk and/or stand for extended periods of time Flexible schedule – candidates must be able to work 80% of all monthly events; ability to work nights, weekends and holidays as required Ability to stand for extended periods of time Ability to work in various climates Knowledge, Skills and Experience Education - High School Diploma or Equivalent Experience Required - 0-1 Year Company: Anaheim Arena Management, LLC Our Commitment: We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, medical condition or any protected category prohibited by local, state or federal laws. We are firm believers that diversity and inclusion among our team members are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Thanks for your interest in becoming part of ocV!BE! Mission To enrich the lives in our community through shared experiences, welcoming spaces, and responsible actions. Vision We will be the social and entertainment center of Orange County – a place where the cultural kaleidoscope of the region converges and connects. Our vibrant, rich collection of experiences will celebrate the diversity of our community. Values Be Safe Do the Right Thing Be Generous Include Everyone Make it Easy Be Bold OCSE OC Sports & Entertainment is dedicated to building world class sports and entertainment experiences through groundbreaking technology and a dedication to community. Leveraging the passion behind our Anaheim Ducks team and iconic Honda Center venue, our latest project—OCVIBE—will transform 100 acres of Orange County into a downtown epicenter of community, culture, and creativity. To learn more, visit www.ocvibe.com. For information about your personal information Company collects and how the Company uses, stores, shares, and otherwise manages your information, click here: https://www.ocvibe.com/privacy-policy/

Responsibilities

Ushers are responsible for assisting guests at various public gatherings or entertainment events, including ticket taking and providing general directions. They ensure a safe and enjoyable experience for all guests by maintaining quality standards and responding to guest needs.