JOB SUMMARY

Please refer to Job Description

JOB DESCRIPTION

Proud to serve. Proud to keep justice going.
As an Usher/Admin Assistant you will play a pivotal role in court proceedings, a vital link between court users and the judiciary. You will excellent administrative support and customer service

ABOUT US

Courts & Tribunals Service (HMCTS) the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We are looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.

YOUR SKILLS AND EXPERIENCE

With a friendly and approachable manner, you’ll strong communications skills, with the ability to and address court users in a clear and confident manner. You’ll have the ability to multi-task, prioritise and organise your own time undertaking some administrative tasks. You’re comfortable using IT, with the attention to detail to ensure court documents are and able to adapt to and learn new software packages. You take pride in providing help and reassurance calmly and professionally in what can sometimes be challenging situations.
Please refer to the job description attachment for more information.
Please make sure that you include your current duties and responsibilities in your .

PERSON SPECIFICATION

Please refer to Job Description

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

YOUR ROLE

You will balance usher and administrate duties, allowing you to work where needed.
You will be an essential first point of contact for all the court users. There will be regular contact with the judiciary and the administrative staff. You will meet members of the public, which may include vulnerable witnesses, and their legal representatives; prepare court /hearing rooms, and complete documentation, as well as ensuring the court runs efficiently. You will also carry out some general clerical work as to support the work of HMCTS. Ushers work within a team with regular management support and their own time.