GENERAL INFORMATION

Salary
£23,311
Working Pattern
Full Time, Part Time, Part Time/Job Share, Flexible Working
Vacancy Approach
External
Location
Cardiff
Region
Wales
Closing Date
12-Mar-2025
Post Type
Permanent
Civil Service Grade
AA
Number of jobs available
1
Job ID
3397

DESCRIPTIONS & REQUIREMENTS

Job description
The Court Usher is a pivotal role in court proceedings and a vital link between court users and the Judiciary to ensure the smooth running of the hearings.

ABOUT US

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, w people and businesses access potentially life-changing justice. We are looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Cardiff Magistrates Court has a small team of ushers who deal with 6 court rooms, working as part of a team and liaising ly with the court legal advisors. This is a court room-based role and tfore no hybrid working.

YOUR SKILLS AND EXPERIENCE

• Friendly and approachable manner with excellent customer service skills.
• Ability to multitask whilst working in a fast-paced environment.
• Good written and verbal communication skills.
• IT proficient with the ability to learn and adapt to different technologies and software packages.
• Excellent Organisational and time-keeping skills

JOB DESCRIPTION ATTACHMENT

• 
  JD Band-AA-Usher.docx (Job Description Attachment)

SELECT NEW FILE

Welsh translated job description/ Disgrifiad swydd iaith Gymraeg
JD CYMUsher.doc

EXPERIENCE

We will assess your experience for this role via the following methods
CV or Work History
Evidence of Experience
CV or Work History

You will be an essential first point of contact for all the court users. T will be regular contact with the judiciary and assisting the administrative staff. You will meet members of the public, which may include vulnerable witnesses, and their legal representatives; prepare court /hearing rooms, and complete documentation, as well as ensuring the court runs efficiently. You will also carry out some general clerical work as required to support the work of HMCTS. Ushers work within a team with regular management support and are responsible for their own time.