Usher - Fox Theatre at Ilitch Sports + Entertainment

Detroit, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jun, 26

Salary

0.0

Posted On

15 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Ticket Scanning, Guest Assistance, Safety Procedures, Crowd Management, Emergency Response, Problem Solving, Public Interaction, Direction Giving, Conflict Resolution, Venue Operations

Industry

Entertainment Providers

Description

Amaze, Inspire, Unite Job Summary: Event Staff are Ilitch Sports + Entertainment ambassadors providing all guests with a positive, lasting impression of the Fox Theatre by delivering a superior guest experience, including but not limited to greeting, directing, assisting, and building relationships with guests, as well as all other Fox staff. This position serves as the front-line for public and private events. Key Responsibilities: Greet guests, scan tickets upon entry to the venue, answer questions, share The Fox Theatre history, and provide guests directions inside and/or outside the venue with accuracy or personal assistance. Assist and educate guests of Accessible services provided. Direct guests in accordance with venue safety policies and procedures. Comprehend, direct, and implement emergency duties, including, but not limited to venue evacuations. Crowd Management activities including, but not limited to, directing large and small crowds dictated by operational guidelines. Event Staff will work any of the following positions: ticket scanner, seating, elevator operator, curtain attendant, and other duties assigned by Guest Services Supervisor or Fox Management for all events. Monitor assigned area during events; control entry into venue's access points for event spaces, seating and guest issues, unauthorized use of video or photography equipment, etc. Engage with non-compliant guests to inform required corrective action, contacting supervisor or management if the situation escalates. Celebrate guest moments and resolve guest complaints or issues. Carry out any job function management assigns and deems appropriate to create a memorable guest experience within the scope of caring and maintaining for the theater, event spaces, guest service, pre-event preparation and post-event break down, guests and Fox staff safety/Emergency Response/Security. Other duties as directed. Assist guests that need wheelchair escorts. Work with other departments to provide every guest with the best possible experience. Required Knowledge, Skills and Abilities: High school diploma and one to two years of customer service-related experience is required. Ability to speak clearly and concisely under pressure. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively communicate information in one-on-one and small group situations to customers, clients, and other colleagues of the organization. Working Conditions: Irregular and extended hours including nights, weekends, and holidays. Ability to climb stairs and stand for long periods of time. While performing the duties of this job, the colleague is occasionally exposed outside weather conditions. The noise level in the work environment is usually loud. Ability to work in a dim environment. Frequent visual/auditory attention. Ability to occasionally lift and/or move up to 25 pounds. All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Olympia Entertainment. Olympia Entertainment is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested. PRIVACY POLICY Ilitch Companies and our colleagues are committed to being the best in all that we do - whether it's providing a delicious, quality meal from Little Caesars, delivering fresh food to our Little Caesars restaurants, baking quality food products at Champion Foods, supporting world-class teams like the Detroit Red Wings and Detroit Tigers or offering unforgettable live entertainment at top-rated venues like Little Caesars Arena, the Fox Theatre, Pine Knob and other area locations. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. Be part of Ilitch Sports + Entertainment’s (IS+E) mission to amaze, inspire and unite. Our colleagues are driven by a commitment to provide world-class sports and entertainment experiences for fans, guests and partners across multiple world-class venues. Ilitch Sports + Entertainment serves as the combined business operations of the Detroit Red Wings, an 11-time Stanley Cup champion and one of the NHL’s Original Six franchises, and the Detroit Tigers, a four-time World Series champion and charter member of MLB’s American League. IS+E also maintains a joint venture interest in 313 Presents, Detroit’s premier live entertainment company. The company operates such major venues as the award-winning and state-of-the-art Little Caesars Arena, home to the Red Wings and the NBA’s Detroit Pistons; Comerica Park, home of the Tigers and concerts; and the iconic Fox Theatre, one of the most historic music venues in North America. IS+E also provides facility management services at Michigan Lottery Amphitheatre, Meadow Brook Amphitheatre, and Pine Knob Music Theatre – the top amphitheater in the world according to Pollstar’s 2022 Year-End Rankings.

Responsibilities

Event Staff act as ambassadors for Ilitch Sports + Entertainment, ensuring guests have a positive experience by greeting, directing, assisting, and building relationships with patrons and staff at the Fox Theatre. Key duties involve scanning tickets, answering questions, enforcing safety policies, managing crowds, and executing emergency procedures.