Usher at Hennepin Arts

Minneapolis, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

16.37

Posted On

24 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Attention To Detail, Physical Stamina, Problem-Solving, Ticket Verification, Crowd Management, Guest Greeting, Seating Assistance, Information Provision

Industry

Performing Arts

Description

Description Reports to: House Services Manager FLSA: Hourly, Non-Exempt Rate of Pay: $16.37/hour Position Summary The Front of House Usher is a customer service role primarily responsible for greeting guests at the entrance of a venue, verifying tickets, directing them to their seats, and providing assistance with any questions or needs they may have throughout their visit, ensuring a positive and smooth experience for all patrons; this often includes tasks like managing entry flow, assisting with special needs, and maintaining a clean and welcoming atmosphere at the venue's front entrance. Responsibilities Guest greeting and ticket verification: Welcoming guests upon arrival, checking their tickets, and ensuring they have valid access to the event. Seating assistance: Guiding patrons to their designated seats, providing clear directions and addressing any seating issues. Information provision: Answering questions about the venue, event details, amenities like restrooms, concession stands, and exits. Special needs support: Assisting guests with mobility limitations or other special needs to access their seats. Crowd management: Maintaining a smooth flow of guests entering and exiting the venue, managing lines and addressing potential congestion. Customer service: Addressing patron concerns, resolving minor issues, and ensuring a positive experience for all. Pre-show preparation: Setting up the entrance area, checking seating arrangements, and ensuring all necessary signage is displayed. Requirements Qualifications Strong communication skills: Ability to clearly and politely interact with guests, providing directions and answering questions. Customer service focus: Prioritizing guest satisfaction and creating a welcoming environment. Attention to detail: Accurately verifying tickets and ensuring guests are directed to the correct seats. Physical stamina: Standing for extended periods and navigating through the venue to assist patrons. Problem-solving abilities: Addressing minor issues and resolving customer concerns effectively. Physical Requirements Due to the nature of our work, employees may be required to work some non-traditional business hours including evenings, weekends, and holidays Ability to lift up to twenty-five (25) pounds. Ability to stand for extended periods of time while navigating multiple levels and areas within a venue. Reasonable accommodations may be made to enable individuals with disabilities to perform the assigned and essential functions. Benefits This position is not eligible to participate employer-sponsored benefits Part-time staff have access to a discounted daily rate for parking Sick time is offered in accordance with Minnesota's Earned Sick and Safe Time

Responsibilities

The Front of House Usher is primarily responsible for greeting guests, verifying tickets, directing them to their seats, and assisting with any needs throughout their visit to ensure a positive experience. Key duties include managing entry flow, supporting guests with special needs, and maintaining a clean atmosphere at the venue entrance.