At ICC Sydney, Australia’s leading convention, exhibition and entertainment precinct, we’re more than just a world class venue and brand – we’re a community of passionate professionals dedicated to putting our people first. As part of our close-knit team, you’ll help deliver unforgettable events and experiences in a space that fosters creativity and collaboration.
We prioritise inclusivity and support, creating an environment where every team member can thrive. If you need any adjustments during the recruitment process, don’t hesitate to reach out to our team at careers@iccsydney.com or call 02 9215 7188. You can also connect with one of our internal diversity streams for additional support.

ABOUT THIS OPPORTUNITY:

ICC Sydney are looking for enthusiastic and energetic Ushers to join our Customer Service and Live Events team, working across ICC Sydney’s Convention Centre, Exhibition Centre, and ICC Sydney Theatre. These positions will be responsible for all frontline customer service across the various conferences; exhibitions & Live Events held at our venues.

Customer Service and Live Events Ushers are the first point of contact for all clients and guests attending events at our venues, it’s important that our team are aligned with the following duties:

• Greet patrons upon entry and exit of the venue, while providing world-class, friendly experience to all clients and guests.
• Provide information, direction and assistance to patrons locating facilities such as rest rooms, theatre seating and VIP functions.
• Distribute event materials such as lanyards, programs, or promotional items as required.
• Monitoring patrons conduct to ensure a safe and secure environment for all guests.
• Manning of the Customer service desk and cloakroom duties.
• Aid clients and delegates under discretion from management.
• Assist with accessibility support, including guiding guests with mobility needs or using assistive devices.

REQUIRED SKILLS & EXPERIENCE:

• Demonstrate prior experience in customer facing roles and have a passion for customer service.
• Excellent communication skills
• Willingness to accept direction and work individually or within a team.
• Can do attitude to all tasks, without compromise of safety.
• Have immaculate personal presentation and grooming to meet 5 Star Standards.
• Flexibility to work a 7-day rotating roster. This position may involve early starts and/or late finishes depending on business levels or as required by events.
• The position involves long periods of standing.
• Valid working rights in Australia.
• You must be 18 years or over.

WHAT TO EXPECT NEXT:

If this sounds like the right role for you, we look forward to receiving your application.
At ICC Sydney, we trust your resume covers your skills, but we’re also looking for like-minded passionate, and friendly people to continue to build on our strong culture. Should your application progress, you will be invited to attend an interview.
To be eligible for employment you must have valid working rights in Australia.
Please Note; relevant screening checks will be conducted as part of the recruitment process. This includes a National Police Background Check for successful candidates. You will also be required to show proof of identity that meets the 100-point check. Shortlisted candidates may also be required to complete an appropriate and relevant health assessment as part of the recruitment process.
Join us at ICC Sydney, where you can bring your best, whole self to a team that truly puts people first

• Greet patrons upon entry and exit of the venue, while providing world-class, friendly experience to all clients and guests.
• Provide information, direction and assistance to patrons locating facilities such as rest rooms, theatre seating and VIP functions.
• Distribute event materials such as lanyards, programs, or promotional items as required.
• Monitoring patrons conduct to ensure a safe and secure environment for all guests.
• Manning of the Customer service desk and cloakroom duties.
• Aid clients and delegates under discretion from management.
• Assist with accessibility support, including guiding guests with mobility needs or using assistive devices