Usher

at  ICC Sydney

Australia’s premier convention, exhibition and entertainment precinct, ICC (International Convention Centre) Sydney is a world class brand, managed by a close-knit family of extraordinary people.
More than a venue, we are a community of passionate professionals that place our people first.

REQUIRED SKILLS & EXPERIENCE:

• Demonstrate prior experience in customer facing roles and have a passion for customer service.
• Provide a world-class, friendly experience to all clients and visitors.
• Have immaculate personal presentation and grooming to meet 5 Star Standards.
• Flexibility to work a 7-day rotating roster.

WHAT TO EXPECT NEXT:

If you are successful in progressing to the next round, you will be invited to an Open day held at ICC Sydney. You will receive more information regarding the Open day via the email you have provided in the coming days.
At ICC Sydney, we trust your resume covers your skills, but we’re also looking for like-minded passionate, warm, and friendly people to continue to build on our strong culture.
We are proud to support a diverse team of world class professionals. Our welcoming and inclusive workplace invites you to put your best self forward throughout our recruitment process, and so if any adjustments are required at any stage of the recruitment process, please reach out to our hiring team (careers@iccsydney.com), or alternatively advise us if you would like to be contacted by one of our internal diversity streams for further support.
To be eligible for employment you must have valid working rights in Australia.
Please Note: relevant screening checks will be conducted as part of the recruitment process. This includes a National Police Background Check for successful candidates. You will also be required to show proof of identity that meets the 100-point check. Shortlisted candidates may also be required to complete an appropriate and relevant health assessment as part of the recruitment process

ICC Sydney are looking for enthusiastic and reliable Casual Ushers to join our Customer Service team, working across ICC Sydney’s Convention Centre, Exhibition Centre, and ICC Sydney Theatre. These positions will be responsible for all frontline customer service across the various events held at our venues.

Customer Service Ushers are the first point of contact for all clients and delegates attending events at our venues, it’s important that our team are aligned with the following duties:

• Greet patrons upon entry and exit of the venue.
• Monitoring patron conduct to ensure a safe and secure environment for all guests.
• Manning of the Customer service desk and cloakroom duties.
• Provide information, direction and assistance to patrons locating facilities such as rest rooms, retails outlets, theatre seating and VIP functions.
• Aid clients and delegates under discretion from the Senior Manager, Customer Service.