Usher at TORONTO INTERNATIONAL FILM FESTIVAL

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Full Time

Start Date

Immediate

Expiry Date

04 Jan, 26

Salary

17.6

Posted On

06 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem Solving, Teamwork, Adaptability, Time Management, Attention to Detail, Safety Awareness

Industry

Movies;Videos;and Sound

Description

Usher Permanent Part-time Visitor Experience TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our home - TIFF Lightbox. Our mission: To transform the way people see the world, through film. TIFF is committed to embracing diversity and treating all individuals with respect, dignity and fairness by removing physical, social and economic barriers to participation. We encourage you to reflect on the land that you are on, who the traditional keepers of the land are, what the treaty relationship is, or if it’s unceded territory. TIFF is located on the Treaty Lands and Territory of the Mississaugas of the Credit and the traditional territory of the Anishinaabe, the Wendat, and the Haudenosaunee. We are grateful to work on this land. We are currently hiring for the position of: USHER Reporting to the Senior Manager, Visitor Experience Operations, under the supervision of the Cinema Supervisor on duty, the Cinema Usher provides customer service to TIFF Lightbox visitors. RESPONSIBILITIES: * Maintain a high standard of entrance-to-exit visitor servicing, assisting with the resolution of visitor issues in a timely and appropriate manner in keeping with established Visitor Experience protocol * Maintain knowledge of TIFF Lightbox, its programming, events and facilities * Communicate instructions effectively to visitors and volunteers. Direct visitors to appropriate cinemas. Maintain orderly line-ups as directed by your supervisor * Ensure that all visitors present a ticket before entering ticketed events or areas. * Maintain presentation standards of lobby areas before, during and after events. Clean cinemas between screenings, collecting any debris and cleaning any spills prior to the next screening * Assist with the set-up and strike of stanchions, coat check, t-stands, stage furniture, and tables throughout the building * Provide support to third party events and partner festivals as required * Receive/return items at Coat Check * Arrive on-time for scheduled shifts, wearing approved uniform or dress code and prepared for shift. * Complete assigned tasks effectively and promptly * Ensure the safety of the visitors to TIFF Lightbox (including in the event of evacuation) * Maintain proper radio etiquette and ensure the proper care of radio devices * Other duties as assigned RATE OF PAY: * $17.60/hr TARGET START DATE: * November 3, 2025 WORK LOCATION: * In-Person: 350 King Street West, Toronto, ON M5V 3X5 MINIMUM REQUIREMENTS: * Must be able to provide availability for at least three shifts per week (1 weekday, 1 weekend, 1 additional) for each week outside of the Festival * Must be available to work each day of the Toronto International Film Festival in September as well as each training day * Must be available to work shifts as assigned from December 22, 2025 – January 4, 2026 * Must be adaptable to a flexible work schedule that includes evenings, weekends, and holidays * Previous work experience in a Front of House role is an asset * Proven ability to work effectively with minimal supervision * May be required to lift and carry items up to 35lbs * Position requires standing for long periods and climbing stairs. Accommodations may be provided if necessary * Able to communicate fluently in English; knowledge of a second language is an asset. * Excellent communicator with an ability to deliver information in a clear and concise manner * CPR, First Aid, and SmartServe training are an asset * Interest in film, non-profits, arts and culture is considered an asset HOW TO SUBMIT & APPLICATION DEADLINE: * All applications must be submitted online through TIFF’s Career Centre [https://workforcenow.adp.com/jobs/apply/posting.html?client=TIFF3270&ccId=19000101_000001&type=MP⟨=en_CA]. * Please upload your cover letter and resumé as PDF(s), before the deadline of SUNDAY, OCTOBER 19, 2025. CLOSING: We thank everyone who applies for their interest, but only candidates selected for an interview are contacted. Candidates must be legally able to work in Canada at this time.TIFF regrets that it is unable to sponsor employment Visas; however, TIFF considers and welcomes individuals on time-limited Visa status for this position. For consideration to those on time-limited Visa status, your Visa must allow you to complete the full contract. Please send any questions via e-mail only to careers@tiff.net [careers@tiff.net]. TIFF is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities. If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance at careers@tiff.net [careers@tiff.net]. We strive to provide reasonable accommodations whenever requested.

Responsibilities

The Cinema Usher provides customer service to TIFF Lightbox visitors, ensuring a high standard of visitor servicing and assisting with visitor issues. Responsibilities include maintaining knowledge of programming, directing visitors, and ensuring safety during events.