IMServ is one of the UK’s leading data collection and energy metering experts, delivering award winning services to more customers in more places, meeting industry targets and becoming a benchmark for excellence. We offer a range of specialist metering technology for electricity, gas and water along with highly accurate energy data collection services. All this is wrapped up with an easy-to-view online data management analysis and reporting software.

PURPOSE OF ROLE:

The Utilities Account Manager will focus on ensuring the delivery of data collection, metering, and customer services in line with commercial contracts, fostering long-term relationships, and identifying opportunities for growth within existing accounts.

MAIN RESPONSIBILITIES

• Responsible for the commercial management of a group of clients within a dedicated channel.
• Conduct regular account reviews to assess performance and identify opportunities for improvement.
• Be an active lead in contributing to the Third-Party Intermediary and End User account management strategy.
• Contribute to the management of the business as a part of the wider Commercial function
• Build and maintain strong, long-lasting relationships with end user and partnerships key accounts.
• Act as the primary point of contact for end users and partners in the region.
• Represent IMServ in public arenas such as conferences or exhibitions to promote the IMServ range of products and services, and host Corporate Hospitality events when required.
• Monitor the quality of data collection, metering, and customer services provided to accounts.
• Implement and follow quality assurance processes and metrics.
• Identify opportunities for upselling and cross-selling within existing accounts.
• Collaborate with the sales team to develop and implement account growth strategies.
• Develop collaborative client focused relationships with all internal departments; identify key trends/issues with a view to achieving process improvements and measuring the success of these.
• Lead operational teams through commercial issues to ensure issues are resolved operationally and contractually if needed.
• Collaborate with IMServ’s strategy team to assist with customer view and feedback into product and service deliverables.
• Participate in and contribute to regional and national account management meetings, conferences, and training sessions. To act as a mentor within the team, specifically with new and existing Account Managers to assist with their on-boarding and development
• Financial management and reporting of dedicated client portfolio.