Utility Accounts Assistant (Summer Intern/ Co-op)

at  Nexus Water Group

WHO WE ARE

Water is the common thread that connects us all. We deliver vital, safe and reliable services which enable our communities to thrive.
Through infrastructure investment and Operational Excellence, we safeguard our natural resources for today and future generations. We’ve got this!
The Nexus Water Group team has an opportunity for an Utility Accounts Assistant based out of Victoria, BC. This position reports to the Manager, Technical Services, and provides support on all administrative tasks within the group to ensure accuracy and appropriate record keeping on accounts.

Major Accountabilities

• Performs AP/AR duties in compliance with company policies and procedures, including the timely processing of online banking payments into Navision, coding invoices and submitting to Fusion, processing annual and monthly payment plans via credit card, following up with customers with declined or expired payment methods. Process incoming EFT payments.
• Performs general administrative tasks as required. Monitor shared info box for incoming inquiries from Lawyers for Sewer Utility Adjustments, flag billing inquiries and distribute to Operations Support Administrators, handle simple customer inquiries via email inbox.
• Process new sewer applications, creating property files and contacts in Navision, sourcing information in Cityview, sending applications to Municipality for assessment and creating quotations for services.
• Document digitization of property files, shredding, etc

Major Accountabilities

• Performs AP/AR duties in compliance with company policies and procedures, including the timely processing of online banking payments into Navision, coding invoices and submitting to Fusion, processing annual and monthly payment plans via credit card, following up with customers with declined or expired payment methods. Process incoming EFT payments.
• Performs general administrative tasks as required. Monitor shared info box for incoming inquiries from Lawyers for Sewer Utility Adjustments, flag billing inquiries and distribute to Operations Support Administrators, handle simple customer inquiries via email inbox.
• Process new sewer applications, creating property files and contacts in Navision, sourcing information in Cityview, sending applications to Municipality for assessment and creating quotations for services.
• Document digitization of property files, shredding, etc.

General Responsibilities

• Perform AP/AR responsibilities in accordance with company policies and procedures, ensuring timely processing of online banking payments into Navision, invoice coding, and submission to Fusion. Process annual and monthly payment plans via credit card, follow up with customers regarding declined or expired payment methods, and handle incoming EFT payments.
• Review invoices for accuracy in AR/AP, resolve vendor inquiries regarding payments, code invoices, and forward them to Fusion for processing and payment.

• Perform general administrative duties as needed, including monitoring the shared inbox for incoming inquiries from lawyers regarding Sewer Utility Adjustments, flagging billing inquiries, and distributing them to Operations Support Administrators. Respond to simple customer inquiries via the email inbox.Organize and maintain various filing systems, including electronic management systems and document retention programs.