Why Guelph:
When you join the City of Guelph, you join a team of over 2000 employees who deliver services the community relies on every day. Together, we are bringing to life Guelph’s vision of an inclusive, connected, and prosperous city where we look after each other and our environment. As a single tier municipality, we offer a variety of occupations and career specialities within our organization. Guided by the goals and objectives of the Future Guelph: Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Community Vision for an inclusive, connected, prosperous city.

QUALIFICATIONS AND REQUIREMENTS

• Experience related to the duties listed above, normally acquired through a 2-year college diploma in Business Administration with a focus in accounting or a related discipline and 1 year experience in billing and collections. Candidates with an equivalent combination of education and experience may be considered.
• Experience with handling complex customer inquiries.
• Experience with utility billing and collections specifically in water, wastewater and stormwater will be considered an asset.
• Familiarity with water billing compliance requirements and regulations.
• Ability to perform reconciliations and balancing of daily transactions.
• Ability to make quick, accurate decisions with minimal supervision or supporting procedures.
• Experience with Central Square (Naviline), Amanda, and JD Edwards, would be considered an asset.
• Completion of the Municipal Tax Administration Program through OMTRA will be considered an asset. Successful candidates will be requested to complete this program.
• Must possess a good understanding of relevant accounting practices and principles.
• Excellent mathematical skills and an aptitude for figures, thoroughness and attention to detail and accuracy are critical to this position.
• Must possess intermediate computer skills with Microsoft Office (Word, Excel and Outlook).
• Excellent oral & written skills with the ability to communicate and establish effective working relationships with all levels of staff and stakeholders.
• Organizational skills with the ability to manage multiple tasks and prioritize work in a demanding environment while meeting inflexible deadlines.
• CMRP or CMTP designation from OMTRA is considered an asset.

• Responsible for the setup and maintenance of all accounts for water, wastewater and stormwater billing.
• Perform tasks related to the accurate and timely billing of water accounts, including billing, analyzing billing exceptions, and assessing and resolving errors and exceptions.
• Process water, wastewater and stormwater billing, printing and mailing in line with billing schedules.
• Perform tasks related to the accurate and timely completion of all service orders related to the new water billing accounts
• Responsible for validating water meter reads, meter read scheduling, processing customer reads, resolving customer access issues, updating account and billing information, and performing validation and variance activities.
• Perform tasks for final billing, closed and terminated accounts based on ownership or account changes.
• Calculate and apply rebates and adjustments related to the billing.
• Respond to customer billing inquiries, ensuring a high level of professionalism and in accordance with Municipality standards and requirements.
• Respond to customer inquiries, ensuring a high level of professionalism per City standards and requirements, in line with procedures and policies.
• Process payments through all payment channels.
• Process and update the pre-authorized payments plans to include initial enrolment, changes, cancellations, payment amounts, timely resolution of discrepancies and transmittal of data file to bank.
• Set up and process payment arrangements plans and review to ensure account holder compliance.
• Responsible for resolving payment issues, research to find solutions and process customer refunds and adjustments as required.
• Perform activities related to customer collections for water accounts, including late penalties, past due reminder notices, final notices, arrears letters, transfer to property tax accounts and collections/payment telephone calls
• Understand Privacy Legislation and its application within the department.
• Perform system testing to ensure data accuracy, process alignment, and compliance with Billing System updates\upgrades and new services.
• Research returned bills to determine correct mailing addresses using various online sources and noting accounts.
• Other duties as assigned.