Utility Billing Specialist at Town of Landis

Landis, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Dec, 25

Salary

0.0

Posted On

30 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Data Entry, Accounting Principles, Cash Management, Communication, Problem Solving, Mathematical Calculations, Budgeting, Auditing, Social Media Management, Newsletter Creation, Bank Deposits, Utility Billing, Administrative Tasks, Technical Competency, Office Management

Industry

Public Safety

Description

Description GENERAL DESCRIPTION: The Utility Billing Specialist ensures the timely, accurate, and thorough processing of all payments from the public including utility bills, civil citations, zoning permits, and recreational rentals for the Town of Landis. This position also performs administrative tasks, i.e., providing telephone contact, directing calls to various departments, posting to the town’s social media page, website, and newsletter, along with performing accounts receivable tasks. ESSENTIAL FUNCTIONS/TYPICAL TASKS: Provides exceptional customer service. Data entry for utility billing, payments, and database maintenance. Ensures accurate and timely billing for all utility accounts. Answering customer utility billing and general town services questions. Assist with power and water connection and disconnection. Completes dropbox and mail payments. Creating an informative monthly newsletter for citizens that is mailed out with monthly utility bill. Design and publish social media content that informs, engages, and connects with the community. Cash handling and verification for utility and other payments. Assist with the preparation of Billing Revenue. Performs daily bank deposits. Ensures all forms of customer communication sites are updated for announcements. Referring service requests to appropriate departments including preparing work orders and tracking forms. Performs an initial edit of meter readings and develops a re-read list for staff. Creating and posting monthly bank draft. Assist with generating the monthly utility bill for citizens. Other duties as assigned. Requirements KNOWLEDGE, SKILLS, AND ABILITIES: Thorough knowledge of Generally Accepted Accounting Principles and Practices, auditing practices and principles, laws, general statutes, rules, and regulations governing fiscal operations. Ability to establish and maintain effective working relationships with the general public, vendors, and employees. Ability to maintain established accounting, cash management and control standards for municipal government. Ability to perform detailed reviews of accounting data for accuracy and completeness; prepare detailed and informative reports. Ability to interact and effectively communicate with people from diverse backgrounds, with a focus on teamwork and problem solving. Ability to interpret and apply regulations, policies, and laws. Ability to manage and prioritize projects and meet deadlines. Ability to comprehend and implement established contracts, permits, and fee schedules. Technical competency in accounting software systems and asset management software. Skilled in performing complex mathematical calculations and strong problem-solving skills. Skilled in the processes and procedures of effective budgeting and auditing. Skilled in written and verbal communications; good organizational skills. Skilled in Word, Excel, and Publisher. PHYSICAL REQUIREMENTS: The physical demands and working environment, which follow, are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to perform the basic life operational support functions of reaching, lifting, grasping, full use of fingers, talking, hearing, and repetitive motions. Must possess visual acuity necessary to perform duties. Must have ability for vocal communications to express or exchange ideas orally and to convey information at normal spoken levels and to receive detailed information at normal levels. Must be able to stand and sit for shift duration. Work requires the exertion of up to 10 pounds of force occasionally and a negligible amount of force frequently or constantly to move objects. Some light work requiring the exertion of up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and a negligible amount of force constantly to move objects. The worker is not subject to adverse environmental conditions. EDUCATION AND EXPERIENCE: A combination of education and experience equivalent to graduation from high school with considerable office management work will be accepted. An associate’s degree in business administration or finance is preferred. SPECIAL REQUIREMENTS: Ability to successfully complete the NIMS course work applicable to the position within one year. Ability to maintain on call status for emergency power outage needs. Ability to maintain a high level of confidentiality. Possession of a valid driver’s license in the state of North Carolina.

Responsibilities

The Utility Billing Specialist processes payments for utility bills and other town services while ensuring accurate billing and exceptional customer service. This role also involves administrative tasks such as managing social media content and preparing monthly newsletters for citizens.