Utilization Review Nurse, BPO Supervisor at Oscar Health

, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

120629.0

Posted On

30 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Utilization Review, BPO Supervision, Workforce Management, Queue Management, Staffing, Regulatory Compliance, Clinical Auditing, Performance Evaluation, Onboarding, Training Development, Clinical Hiring, Medical Necessity Review, Level of Care Review, Clinical Judgment, Quality Metrics Adherence, Off-Shore Management

Industry

Insurance

Description

Hi, we're Oscar. We're hiring a Utilization Review Nurse, BPO Supervisor to join our team. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family. About the role: You will provide daily oversight and management of the team. You will own the daily Nurse off-shore team operations, including queue and volume throughput and staffing, and also serves as the primary escalation point for their teams. You will supports strategic and clinical initiatives. You will report into the Manager, Utilization Review. Work Location:This is a remote position, open to candidates who reside in: Arizona; Florida; Georgia; Illinois; Iowa; Kansas; Michigan; Missouri; Nebraska; New Jersey; North Carolina; Ohio; Oklahoma; Pennsylvania; South Carolina; Tennessee; Texas; or Virginia. While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events.#LI-Remote Pay Transparency: The base pay for this role is: $91,980 - $120,629 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, and annual performance bonuses. Responsibilities: Own daily workforce management, including staffing and queue assignments, PTO/leave, and payroll/compensation. Manage queue on a daily basis, ensuring compliance with regulatory timelines, staff coverage, and coordination with internal teams for forecasting and timely handling of ad hoc escalations Ensure on-shore team adheres to department policies and workflows and serve as continual champion of the Oscar mission. Drive and own the success of clinical auditing and performance through ongoing evaluations; effectively use Oscar tools to monitor and trend nurse productivity and auditing data for assessment and reporting. Support the onboarding and training of newly-hired clinicians and partner with the Clinical Quality & Training team on the development and maintenance of clinical training and resource material. Partner with the Talent Acquisition team on clinical hiring initiatives. Complete medical necessity and level of care reviews using clinical judgment and the Plan's designated clinical guidelines, if applicable. Comply with department performance and quality metrics, and adhere to training and remediation requirements. Compliance with all applicable laws and regulations Other duties as assigned Requirements: 3+ years of utilization review experience at a managed care plan or provider organization Active, unrestricted Registered Nurse (RN) licensure from the United States and in the state of hire, OR, active compact multistate unrestricted RN license as defined by the Nurse Licensure Compact (NLC) 2 + years of off-shore managing vendor experience 2+ year of leadership experience Associate Degree and/or Bachelors of Nursing from an accredited school of nursing 5+ years healthcare experience (including at least 2 years clinical practice in an acute care setting) Milliman (MCG) experience Bonus points: Bachelors of Nursing (BSN) degree Masters of Science in Nursing (MSN) degree, or MBA/Healthcare administration degree Project management certification (e.g. Six Sigma, SCRUM, Agile) This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here. At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives. Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements. Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts. Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known. California Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Privacy Policy.

Responsibilities

This role involves providing daily oversight and management of the team, owning nurse off-shore team operations including volume throughput and staffing, and acting as the primary escalation point. The supervisor will also support strategic and clinical initiatives while ensuring compliance with regulatory timelines.