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UWD - Call Center Representative – Confirmation Specialist at Great Day Improvements

Bedford Heights, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

29 May, 26

Salary

20.0

Posted On

28 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Inbound Calls, Outbound Calls, Scheduling, Rescheduling, Verification, Data Entry, Call Quality Assurance, Reporting, Attention To Detail, Project Management, Teamwork, Autonomy

Industry

Construction

Description

Overview Universal Windows Direct - Call Center Representative – Confirmation Specialist $20/hour + Bonuses In-Office position If you have excellent customer service skills, join the Universal Windows Direct team! UWD has openings for experienced Customer Service agents. The ideal candidate will have previous experience working in an office or call center environment and will be responsible for ensuring our customers receive quality phone experience. Responsibilities - Inbound and Outbound customer phone calls - Scheduling/ Rescheduling customer estimate appointments - Confirming and Verifying estimate appointments - Ensuring all appointments have resulted from the previous day - Assisting customers with service inquiries - Listening to recorded calls to verify customer data is aligned with the appointment data, correcting opportunities when available - Data entry - Call quality assurance - Reporting - Other duties as assigned Qualifications - 1-3 years’ experience working in a call center environment or with customer service - Excellent customer service both written and verbal - Strong, accurate, data entry skills - Process focused - structure and consistency is key - Strong attention to detail and strong project management skills - The ability to successfully work as part of a team and autonomously Universal Windows Direct is an Equal Employment Opportunity Employer INDC Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.

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Responsibilities

The primary duties involve handling inbound and outbound customer phone calls for scheduling, rescheduling, confirming, and verifying estimate appointments. This role also requires listening to recorded calls for data verification and quality assurance.