Tesco UK • Welwyn Garden City • Hybrid • Full-Time • Permanent • Apply by 10-Jul-2025

ABOUT US

Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We’re committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process.
We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco

ABOUT THE ROLE

We’re looking for a resourceful, imaginative and bold Midweight UX Designer to join our multidisciplinary team!
As a Midweight UX Designer at the UK’s largest supermarket, you’ll be crafting experiences that help millions of people shop better. You’ll help discover new opportunities, contributing to the intuitive and effortless solutions that improve every stage of a customer’s shopping journey. You’ll get to understand business objectives and user expectations, assisting in crafting design solutions that surpass both. And you’ll become an expert in testing, iterating and improving what you do and how you do it.
Audiences don’t get bigger or more diverse than this! We have 11 million active app users and over 1 million online grocery orders a week. So, you’ll really need to roll up your sleeves and get stuck in. You’ll need a big appetite for human-centred design, customer research and data and analytics. Collaboration mixed with expertise and insight is the recipe for successful design. So you’ll be working with some of the finest UX and UI designers, researchers, UX writers, service designers, data and analytics experts, product managers and developers.
Our secret ingredient is our digital design system. So, you’ll need some experience using one, whether it’s just a pinch to improve a prototype or a big dollop to shape a whole user journey.
Here’s a taste of what you can expect.
You’ll join a business that values your expertise, experience and insight. That nurtures your personal and career growth, with opportunities for every stage of your journey. You’ll be a crucial part of a hardworking team consisting of individuals from a diverse set of backgrounds who share your determination and motivation. You’ll enjoy a hybrid role that creates the perfect work/life balance, helping you be who you are both professionally and personally. And a benefits package that’s more than competitive.

YOU WILL BE RESPONSIBLE FOR

• Design large and small projects from start to finish, redefining complicated experiences into simple and intuitive solutions
• Be involved in all UX process activities including discovery, design sprints, sketching, wire-framing, low-fidelity prototyping, and service/customer mapping.
• Work in partnership with Product Managers to understand and define customer problems and to build testable hypotheses that improve the customer experience
• Champion human-centred design inside and outside of your team.
• Work within and across agile squads to design, develop and improve the customer experience across our digital products.
• Partner with UX researchers to help your team develop compassion for our customers, including those with a disability, and advocate for their needs, validating designs via A/B testing, un-moderated, usability testing and more.
• Use quantitative data and partner with the analytics team to help advise your work.
• Work closely with multidisciplinary teams, finding new opportunities for improvements.
• Work together with different teams including UI designers, researchers, engineers, UX writers, service designers, product managers, data analysts, and business collaborators to explore, build, and deliver designs.
• Help facilitate partner (business and user) workshops, run appropriate conceptualisation and participatory design sessions.
• Produce design executions that use inclusive design principles and align with W3C accessibility guidelines
• Deliver valuable, high-quality and consistent work without sacrificing speed by using our Digital Design System and its standardised foundations, components, and patterns.
• Collaborate with the Design System team to help evolve the Design System based on user needs
• Help other fields understand the value design can bring to a project to build the best products.
• Provide feedback to other designers to help strengthen your team and Tesco as a whole.
• Help your team mates build experience, strong decision-making skills, and empathy for our customers.
• Work with the Design Manager to cultivate a positive, supportive, and inclusive team culture.