UX Designer - Enterprise Customer Experience (ECX) at Rockwell Automation

Ciudad de México, , Mexico -

Full Time

Start Date

Immediate

Expiry Date

06 Jun, 26

Salary

0.0

Posted On

08 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

User-Centered Design, Usability Engineering, CRM, Partner Portals, Customer Portals, Commerce Platforms, Adobe Experience Manager, MuleSoft, Salesforce, SAP Hybris, Prototyping, Interaction Design, User Research, A/B Testing, Workflow Mapping, B2B Commerce

Industry

Automation Machinery Manufacturing

Description

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us! Job Description Position Summary: This role leads user experience design for Rockwell Automation’s Enterprise Customer Experience organization, driving global transformation. As part of the Discover and Design Team, you’ll manage the full design lifecycle—from research and concept to evaluation and delivery—using user-centered design principles for enterprise platforms like SAP Hybris and Salesforce Customer 360. You’ll collaborate with UX specialists, IT architects, developers, and business teams to design, prototype, and test innovative solutions, ensuring successful implementation through cross-functional communication. In this position you will report to the CX Design Leader. Your Responsibilities: Collaborate with business transformation project teams to apply best-practice user-centered design and usability engineering techniques to new customer, partner, and employee experiences across CRM, partner portals, customer portals, and commerce platforms, leveraging technologies such as Adobe Experience Manager, MuleSoft, Salesforce, and SAP Hybris. Understand how customers, partners, and employees use current enterprise platforms, and use that knowledge to drive improvements in new platforms. Develop and maintain mockups, wireframes, scenarios, prototypes, navigation maps and other design artifacts. Validate designs with stakeholders and adjacent teams. Define innovative user interfaces and interaction styles which result in improved user productivity and deliver business value. Validate designs with stakeholders and adjacent teams. Create visually compelling, user-centered interfaces that align with brand guidelines and elevate the overall product experience. Deliver high-fidelity, production-ready designs and specifications that ensure seamless handoff to development teams. Improve, standardize, and institutionalize the user-centered creativity and design methodology. Stay current with trends and best practices in the user experience/usability and enterprise platform design domains. Leverage user research and collaborate with business unit teams to translate business goals into the best enterprise experience solutions for our business. Keep informed of new developments in the user experience design field. Participate in technical and developmental training opportunities. Help develop, evolve, and maintain UI standards and guidelines. Evaluate and recommend new tools and methods to support the work of the broader research and design user experience community. Clearly communicate and convey design concepts, presentations, and written deliverables, both verbally and written. Effectively team with others through mutually supportive professional relationships, open and direct communications, honesty, and respect. Cope with and leverage personality differences and differences of opinion. Take ownership of assignments by understanding expected outcomes, requesting help as needed. The Essentials - You Will Have: Bachelor’s degree in interaction/user experience design, human factors, cognitive or behavioral science, or related discipline required (or equivalent demonstrated experience and expertise). Four or more years of experience in interaction/user experience design for CRM and ecommerce, especially in B2B businesses Excellent communication and presentation skills. Portfolio of work /samples of interaction design work required. Experience using Figma®, Maze, Miro and prototyping tools desired. Experience designing complex B2B commerce platforms Can simplify the complex problems without compromising function Experience with direct vs. distributor-led sales models Deep understanding of cart, checkout, and order management UX Understands Quote workflows Knows how to balance UX needs with business constraints (compliance, legal, scalability) Understands the complex tool ecosystems Can scope and distill the most important context information and system relationships Uses UX research & data to validate design decisions Ability to conduct User research and A/B testing Strong ability to map workflows & identify pain points in complex, multi-step, multi-personas workflows Has designed for B2B industrial, manufacturing, or engineering-heavy applications. Understands ERP, CRM, and procurement system interactions (SAP, Oracle, Salesforce, etc.) Knows how to balance UX needs with business constraints (compliance, legal, scalability) Modality: Hybrid What We Offer Our benefits package includes … Comprehensive mindfulness programs with a premium membership to Calm. Volunteer Paid Time off available after 6 months of employment for eligible employees. Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation. Employee Assistance Program. Personalized wellbeing programs through our OnTrack program On-demand digital course library for professional development... and other local benefits! Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office. We believe that employee diversity is an important element of our common future. We provide opportunities for talent growth with the entire organization. We support equality by celebrating the individuality of every person, regardless of their origin and identity. We appreciate the unique cultural pattern and variety of experiences in each of us. We invite all who want to join and change the world of Our organization. #LI-TB1 #LI-hybri Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office. Rockwell Automation, Inc. (NYSE: ROK), is a global leader in industrial automation and digital transformation. We connect the imaginations of people with the potential of technology to expand what is humanly possible, making the world more productive and more sustainable. Headquartered in Milwaukee, Wisconsin, Rockwell Automation employs approximately 28,000 problem solvers dedicated to our customers in more than 100 countries. To learn more about how we are bringing the Connected Enterprise to life across industrial enterprises, visit www.rockwellautomation.com. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Responsibilities

This role leads user experience design for the Enterprise Customer Experience organization, managing the full design lifecycle from research to delivery using user-centered principles for enterprise platforms like SAP Hybris and Salesforce Customer 360. Responsibilities include collaborating with cross-functional teams to design, prototype, and test innovative solutions for customer, partner, and employee experiences across various platforms.