UX Designer at Utility Warehouse

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

0.0

Posted On

08 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

UX Design, UI Design, Figma, User Research, Prototyping, Wireframing, Usability Testing, Triple Diamond, Interaction Design, UX Copywriting, Stakeholder Management, Product Design, Accessibility, Customer Journey Mapping, Data Synthesis

Industry

Utilities

Description

Company Description Hi! We're UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings! We’re aiming to double in size as we help more people to stop wasting time and money—big ambitions, to be delivered by people like you. The challenge For our customers and Partners, UW just needs to work – there when you need it, and invisible when you don’t. Just like flicking a switch. Our proposition to customers is simple, but for our technology teams, the behind-the-scenes complexity is what makes it so interesting. Learn more about life in our Tech teams here. Got your attention? Read on… Job Description We work together. Your team and the people you will work with… This role spans multiple product teams and offers a balanced mix of strategic thinking and hands-on design. You’ll contribute across a range of initiatives focused on improving how customers interact with and understand the product, from key communications to core transactional experiences. You’ll work on important moments in the customer journey that shape clarity, confidence, and trust, helping ensure experiences feel clear, intuitive, and supportive. The role suits someone comfortable working across different problem spaces, curious about complex systems, and attentive to how individual touchpoints connect into a cohesive whole. You’ll be closely embedded within product teams, building strong relationships with product, engineering, and partner stakeholders. Success in this role comes from thoughtful collaboration, the ability to balance multiple perspectives, and a commitment to creating consistent, human-centred experiences across the product. We deliver progress. What you’ll do and how you will make an impact... As a UX Designer at UW you take ownership of design delivery within your product area. You work closely with your squad to create meaningful and cohesive user experiences, growing your confidence in managing end-to-end design work from discovery and concepting to delivery and iteration. You work collaboratively with product and engineering partners, balancing user needs with business goals. You seek and give feedback regularly, contributing to maintaining quality across the team. You are starting to connect your work to broader user journeys and building confidence in communicating the value of design decisions. You will have the following responsibilities: Research & Discovery: Conduct Research: You independently create research plans and conduct usability tests to validate design solutions with real users. Synthesize Insights: You synthesize research findings into actionable insights and clearly articulate user problems to your product team, ensuring design decisions are grounded in evidence. Business Context: You build an understanding of your product area, user needs, and business context, ensuring you understand how your work contributes to broader business goals. Design Execution & Craft: Process: You apply design processes (like the Triple Diamond) and know when to adapt them to meet project deadlines. Prototyping: You use prototypes to validate or disprove ideas quickly, exploring directions through user testing. Quality & Accessibility: You create clean, logical, and accessible designs that follow usability best practices. You ensure UI accessibility through color contrast, clear typography, and distinct interactive states. Detail: You produce thorough and complete work, with edge cases fully thought out. You also write clear and concise UX copy. Collaboration & Operations: Engineering Handoff: You communicate interactions and handoff details clearly to engineers, helping bridge the gap between design and development. Feedback Loop: You proactively seek feedback from relevant designers throughout your design process and ensure your work is visible within the UX and product teams. Culture: You contribute positively to the team culture, learning from feedback and modeling our values. Qualifications We put people first. It’s all about you... To be successful in this role you’ll need: Technical Mastery: Middle-weight UX/ Product Designer with a solid understanding of full-cycle user-centred design (Research, UX & UI) Best-in-class design, wireframe (low and high fidelity) and prototyping skills Solid experience of using Figma Impact: Focuses on delivering work that contributes to team and business goals Planning & Delivery: Effectively collaborates with Product and Engineering teams to deliver work on time and in scope Operational Excellence: Able to clearly demonstrate your process, methodology and approach to UX design strategy Independently drives projects and tasks to completion Business & Domain Knowledge: Experience of working with customer acquisition journeys in high volume, consumer services domains Balances design decisions based on user and business needs. Leadership & Culture: Model our culture Additional Information So why pick UW? We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits: Competitive salary: We benchmark against the industry and will share the salary openly during our first conversation. Performance bonus: An annual discretionary bonus ranging from 15-40%. Flexible working Work-life balance: We offer an optional four-day working week (90% pay for 90% impact). Work from anywhere: You can work abroad for up to three weeks, twice every tax year. Holiday: 25 days plus bank holidays (increasing with tenure), with the option to trade up to five days each year. UW discounts: Save on our services and get a free Cashback Card. Future planning: Matched-contribution pension scheme and life assurance (up to 4x salary). Family first: Policies designed to help you and your family thrive. Flexible benefits: An allowance for private health insurance, dental insurance, or gym membership. Sabbaticals: An eight-week paid sabbatical after four years of service. Growth: A dedicated learning and development budget and bi-annual promotion cycles. Inclusion: Join belonging groups that help shape our culture. Events: Company-wide celebrations including the ‘Great Big Get Together’ and our ‘Good Hearted Go-Getter Awards’. Apply here! You’ve got this far… Hit apply — we can’t wait to hear from you! Worried you don’t hit every criterion? We welcome applications from diverse backgrounds — get your application in and let’s chat! Beth Rodgers will be your point of contact throughout the recruitment process. Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do. We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered. Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment. Employment Status: Full-Time

Responsibilities

You will lead design delivery across product teams, conducting user research and creating cohesive, human-centered experiences. You will collaborate closely with engineering and product partners to validate ideas through prototyping and ensure high-quality, accessible design execution.