POSITION OVERVIEW

• Permanent, Full-Time opportunity
• True hybrid working – work from home and our Mitcham office
• $107,675.65 - $113,862.32 per annum plus 12% superannuation

ABOUT US

We’re on a mission to create a brighter future, where you can be a change maker at the actual source. We’re one of Australia’s largest water utilities with over 30% of Victoria’s population relying on us for their essential water and sanitation services.
Our award-winning culture fosters an inclusive, collaborative, and flexible environment that enables our people to thrive. Here, you’ll be inspired and challenged to grow alongside us.
We’re committed to reconciliation and supporting the self-determined role for Traditional Owners/Custodians in water and land management.

DID YOU KNOW?

Research shows that men apply to jobs when they meet an average of 60% of the criteria, while women and other marginalised people tend to only apply when they meet all of them. So, if you think you have what it takes, but don’t necessarily tick every box, please apply or get in touch. We’d love to have a chat and see if you could be a great fit.

THE ROLE

You’ll play a key part in shaping user-friendly, visually compelling digital experiences that align with our brand and support our strategic goals. Working under the guidance of the Senior UX and/or CX Lead, you’ll lead the application of UI/UX design principles - drawing on user research and design best practices to create intuitive, human-centred solutions that elevate the customer experience.

Your key responsibilities

• Apply user-centred design across concepting, prototyping, detailed design and testing
• Understand the needs and goals of our users, and the methodologies to best discover them
• Design and develop the interactive component library and patterns that form part of the evolving design system for YVW digital product suite
• Create and maintain high quality, consistent, accurate UI documentation
• Proven experience in Design digital service interfaces that are easy to use and support web standards, usability and accessibility.
• Generate ideas that bring simplicity and user friendliness to complex processes
• Understand and interpret mid fidelity wireframes and turn them into elegant, refined, pixel perfect designs, utilising the design system
• Design both responsive web and app-based designs.
• Collaborate with and support service designers and SMEs throughout the product development process, right through to delivery.
• Clearly and effectively communicate design processes, ideas and solutions to project teams and stakeholders using supporting rationale.
• Present and participate in design critique sessions
• Liaise with development teams, ensuring design solutions are technically feasible and in line with project requirements
• Collaborate in stakeholder walk-throughs of designs
• Undertake BAU initiatives
• Complete general design tasks at the discretion of CX Lead and/or Senior UX, which may include designing research reports or summaries of UX findings and presentations for the CX division
• Participate and collaborate in design workshops
• Collaborate within small, close knit CX team - sharing knowledge and learning from other team members

What we’re looking for

• Tertiary qualification in Design or a related field – Mandatory
• Strong experience as a UI/UX Designer, working across agency and/or client-side projects
• A keen eye for typography, layout, and visual design, with a strong sense of aesthetics
• Proficient in industry-standard design tools such as Figma, Sketch, Askable, and Miro
• Experience designing within the Salesforce ecosystem
• Comfortable working in Agile or Lean environments; familiarity with Confluence and JIRA is advantageous
• Solid understanding and application of Design Thinking methodology in UI/UX development
• Exposure to SaaS platforms or complex enterprise applications is a bonus
• A strong portfolio showcasing recent UI/UX projects, including your design thinking and collaboration with UX designers, researchers, and developers
• Proactive, self-motivated, and detail-oriented with a customer-first mindset
• Able to deliver high-quality designs quickly and accurately
• Excellent time management skills with the ability to meet deadlines and manage competing priorities
• Capable of approaching projects from both strategic and tactical perspectives
• Able to stay organised and maintain design processes under pressure and within tight timeframes
• Outstanding verbal and written communication skills
• Experienced in facilitating workshops and user sessions to inform concept development

We celebrate and encourage new thinking at every level. Creating opportunities for you to grow – both professionally, and personally. When you flourish, we all do.

• $107,675.65 - $113,862.32 per annum plus 12% superannuation
• Flexible working arrangements where our people are empowered to design their days with their team. Read our hybrid playbook HERE.
• $650 home office set up allowance for eligible employees
• Free and secure on-site parking with on-site café at our Mitcham office
• 14 weeks paid leave parental leave
• 15 days paid personal leave, which can be used for caring, wellbeing, mental health, menstrual or menopause
• Request to swap certain public holidays for another day of paid leav