Position Overview:
Want to have an impact on Omnipod’s user experience? We here at Omnipod have a goal to a be the best-in-class product experience in the diabetes space, and we need next generation capabilities to support this goal. We are investing heavily to create a design organization to support the right experience, at the right time, that is scalable to the level of growth we expect. We need a dedicated UX Manager drive the vision and process to get us there.
Regardless of what channel our customers are using to interact with us – whether it’s on a computer, mobile device, or phone – we want to make sure we are meeting and surpassing expectations with interactions that are easy and delightful. The UX Manager will be responsible to work closely with senior design leadership and cross-functional members of the development and planning teams to ensure a world-class customer experience is designed and delivered. In addition the UX Manager will ensuring a scalable, global implementation of a design team to meet future business needs. The goal for this role will support the UX Sr. Manager and Sr. Director in executing best in class customer service UX experiences for Insulet.

UX Manager Responsibilities:

• Serve as the point of contact and accountability for the UX design and execution of Omnipod 5 and related products
• Provide UX guidance to execute the process mission, vision, roadmap, tactics, goals, objectives, and KPIs and ensure alignment with business strategic imperatives
• Manage workload, mentoring, and upskilling of UX design staff
• Conduct staff reviews and leveling as needed
• Collaborate regularly with the Product Development and Marketing teams to deliver class user experiences and with other UX franchise teams to create a holistic customer experience
• Collaborate regularly with others in the UX team: User Research, UX Content, Instructional Design, Human Factors, and Translation to plan and organize work
• Ability to build and manage a multidisciplinary UX team working in an agile development environment with multiple integrations
• Ensure all business process requirements are documented, comply with regulations, and partner with Data Management, Quality and IT to define and implement validation / integration testing processes as required
• Collaborate with other global business process owners regarding release management, cross process development & testing dependencies, risks, adoption, and communications
• Support cross functional adoption, deployment, and communication efforts associated to process change deployments
• Anticipates functional needs, identifies necessary resources, manages risk, and determines creative means to implement new & innovative technical (through collaboration with IT) & process solutions
• Works with functional stakeholders to identify process and policy improvement opportunities and champions a culture of continuous improvement
• Manages UX process governance model with functional stakeholders including service delivery teams and process customers

Skills / Characteristics:

• Strategic people leader with an equal passion to implement and execute
• Builds and maintains relationships throughout the organization
• Builds and maintains a high-performance, a customer-centric culture throughout the organization
• Charismatic, collaborative leader who can lead a team to deliver a vision, set direction, and engage and motivate others to achieve outstanding results
• Influence key stakeholders in a collaborative manner to achieve the required outcomes
• Strong project execution capability that has been acquired and developed in a complex, international environment
• Sensitive to and able to manage a design team cross culturally
• Ability to manage conflict and pressure by effectively facilitating healthy interaction, discourse and decision making that builds consensus and alignment
• High level of business acumen
• Must demonstrate a passion for, and proven success in, driving continuous process improvement
• Track record of elevating the skills of a design team now and in the future

Qualifications:

• Bachelor’s degree (HCI, Industrial Engineering, Interaction Design, Human Factors or equivalent) required, MBA strongly preferred
• 7+ years of relevant experience in UX and product design, ideally with a focus on developing and implementing customer centric systems, with multiple touchpoints (Product, mobile, web) globally
• Experience and demonstrated success in commercial strategy and execution for consumer-facing digital and physical products
• Ability to collaborate cross functionally, specifically in areas of continuous improvement to achieve key business targets
• Experience and demonstrated success creating strategic commercial initiatives in Domestic and International medical device markets - preferably in a disposable, recurring revenue model
• Desire to make a significant impact on the lives of those with diabetes, their families and friends
• Experience working effectively with cross-functional teams on high-visibility initiatives
• Intellectual curiosity, including the willingness to dig in and learn more about things
• Advanced working knowledge of User Experience methods and Design thinking process. Understands Systems and data management. Solid technical chops.
• Thorough knowledge of the diabetes disease state preferred
• Consumer Marketing and User Research knowledge a plus

Physical Requirements:

• International travel expected (at least once per quarter)
• Ongoing US travel as needed (at least once per quarter)
• In-person team / onsite in Acton, MA or San Diego, CA up to 3 days a week

NOTE: This position is eligible for hybrid working arrangements (requires on-site work from an Insulet office at least 3x/week; may work remotely other days). #LI-Hybrid
Additional Information:
The US base salary range for this full-time position is $103,575.00 - $155,362.50. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the primary work location in the US. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Talent Acquisition Specialist can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.
Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.
We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!
At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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• Serve as the point of contact and accountability for the UX design and execution of Omnipod 5 and related products
• Provide UX guidance to execute the process mission, vision, roadmap, tactics, goals, objectives, and KPIs and ensure alignment with business strategic imperatives
• Manage workload, mentoring, and upskilling of UX design staff
• Conduct staff reviews and leveling as needed
• Collaborate regularly with the Product Development and Marketing teams to deliver class user experiences and with other UX franchise teams to create a holistic customer experience
• Collaborate regularly with others in the UX team: User Research, UX Content, Instructional Design, Human Factors, and Translation to plan and organize work
• Ability to build and manage a multidisciplinary UX team working in an agile development environment with multiple integrations
• Ensure all business process requirements are documented, comply with regulations, and partner with Data Management, Quality and IT to define and implement validation / integration testing processes as required
• Collaborate with other global business process owners regarding release management, cross process development & testing dependencies, risks, adoption, and communications
• Support cross functional adoption, deployment, and communication efforts associated to process change deployments
• Anticipates functional needs, identifies necessary resources, manages risk, and determines creative means to implement new & innovative technical (through collaboration with IT) & process solutions
• Works with functional stakeholders to identify process and policy improvement opportunities and champions a culture of continuous improvement
• Manages UX process governance model with functional stakeholders including service delivery teams and process customer