UX Optimisation Specialist at Nationwide

, , United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

19 Sep, 26

Salary

0.0

Posted On

21 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

UX Optimisation, A/B Testing, Behavioural Analysis, Experimentation Framework, Data-Driven Insights, Conversion Rate Optimisation, Governance And Reporting, Stakeholder Management, Digital Journey Mapping, Backlog Prioritisation

Industry

Financial Services

Description

We’re looking for a UX Optimisation Specialist to join us on a 12-month secondment to establish and embed a robust optimisation capability across our origination journeys. You will define and implement a clear experimentation framework, enabling teams to continuously improve customer experience and conversion through data-driven insights. Working closely with our experience design team, you’ll lead the use of A/B testing and behavioural analysis to identify opportunities to reduce friction and improve customer outcomes. You will play a key role in embedding testing tools and processes into our digital journeys, building a prioritised backlog of experiments, and ensuring consistent governance and reporting. By the end of the secondment, you will have created the foundations for a sustainable test-and-learn culture, with clear documentation, training, and best practices in place to support ongoing optimisation at scale. We are happy to consider flexible working approaches to help you perform at your best. This is a 12-month secondment opportunity. For this job, you'll be assigned to our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events in one of our office sites. This is anticipated to be once a month in Swindon. If your application is successful, your hiring manager will provide further details on how this works. At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Responsibilities

Establish and embed a robust optimisation capability and experimentation framework across origination journeys. Lead A/B testing and behavioural analysis to reduce friction and improve customer conversion and outcomes.