A NEW TRANSFORMATIONAL ADVENTURE AWAITS YOU…

How does 5 weeks leave per year, an impactful career that you’ll truly love, and working for a trustworthy organisation that empowers wellbeing and is accelerating digital transformation sound like to you?
As one of Forbes 2024 ‘World’s Best Employers’ and Fortune’s ‘World’s Most Admired Companies’ for 2025, Zurich - a leader in the insurance industry - is on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.
This exciting adventure will drive positive impact towards our vision to be Australia’s leading digital insurer. So, if you want to be part of a values led global organisation, where real growth and transformation is happening, along with our track record of making a real difference of continuously taking steps toward a sustainable future for our people, customers, communities, and our planet…read on!

• Understanding customer needs and business requirements to redesign and optimise priority digital experiences and processes in an agile environment
• Discovery research, covering primary qualitative/quantitative design research planning, facilitation, and analysis, as well as trends analysis, best practice and competitive scans
• Current state journey mapping to identify pain points and moments of truth, exploring viable solutions and features for experience uplift
• Developing UX strategies and visions for key customer experiences/effectively communicating those visions, concepts, and ideas to non-design stakeholders, contributing to clear product roadmaps from MVP to vision
• Designing interactions and features aligned with insights; creating user flows and wireframes that reflect an understanding of user needs and platform-specific interaction patterns
• Developing intuitive and meaningful information architecture, including relevant navigation and logical IA schemas to reduce friction and create seamless user journey