At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

We are looking for a UX Research Democratization Program Manager to lead our established Research Democratization program. This role will work with design leadership and vendors to continue to expand the Research Democratization program and ensure active engagement of program alumni while leveraging standardization and developing processes to ensure quality. This role will work with design, risk and research teams to train designers in basic usability methods and oversee the research work of alumni.

Responsibilities Include:

• Training designers to conduct simple usability studies.
• Overseeing alumni research work to ensure quality and adherence to U.S. Bank research risk processes.
• Managing the UX Research Democratization program to meet KPIs and ensure success for trainees, alumni and stakeholders.

The ideal candidate will have demonstrated excellent skills in stakeholder management, scoping, methodology selection, facilitation, artifact creation, and presentation skills. In addition, they will have understanding of research methods, analysis, and reporting to be able to guide trainees and alumni in their work.

BASIC QUALIFICATIONS

• Master’s degree, or equivalent work experience
• 10 or more years of experience in project management activities

PREFERRED SKILLS/EXPERIENCE

• Comprehensive knowledge of assigned business line or functional area
• Demonstrated management and leadership skills
• Strong organizational and analytical skills
• Advanced knowledge of project management
• Ability to identify and resolve exceptions and to analyze data
• Excellent verbal and written communication skills

Responsibilities Include:

• Training designers to conduct simple usability studies.
• Overseeing alumni research work to ensure quality and adherence to U.S. Bank research risk processes.
• Managing the UX Research Democratization program to meet KPIs and ensure success for trainees, alumni and stakeholders

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la