DESCRIPTION

Are you a UX Researcher with a strong sense of empathy for customers? Do you enjoy turning customer needs into clear, actionable recommendations? If so, we’d love for you to join our team at AirHelp!
At AirHelp, we’re all about making air travel easier, and as a UX researcher, you’ll play a key role in shaping how we improve the travel experience for millions of passengers. You’ll work closely with our talented product managers on both our core compensation claims service and our innovative subscription product. By understanding user needs, you’ll help to ensure our teams make informed decisions that truly benefit the people who use our services.
We’re looking for someone who is passionate about research and eager to make an impact. While some experience is important, what truly sets you apart is how you apply it — bringing enthusiasm, persistence, and fresh ideas to the table.
Type of Work: Hybrid (1 day in the office/week)

• Champion the voice of the user, advocating for their needs and promoting excellent UX practices across the organization.
• Work closely with the Product team to identify research opportunities and ensure your findings are seen, heard, and used to drive decisions.
• Help guide decision-making by involving stakeholders in research activities and providing them with relevant, actionable insights.
• Own the end-to-end research process: from planning and recruiting, to moderation, analysis, creating deliverables, and presentation.
• Lead a variety of research activities, including usability tests, user interviews, surveys, competitor analysis, desk research, heatmap analysis, cognitive walkthroughs and heuristic evaluations.
• Collaborate with our legal team to ensure the compliance of research activities.
• Contribute to a skilled and driven research team, working together to elevate our products and services.