UX Researcher and Service Designer - A26178 at Activate Interactive Pte Ltd

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

26 Aug, 26

Salary

0.0

Posted On

28 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Design, UX Research, Qualitative Research, Stakeholder Interviews, Ethnographic Research, Service Blueprinting, User Journey Mapping, Workshop Facilitation, Human-Centred Design, AI-Driven Research, Prototyping, Stakeholder Management

Industry

IT Services and IT Consulting

Description

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency. We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation. We are searching for our next team members to join our growing team. If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you. Co-Development Business Unit is looking for UX Researcher and Service Designer This is a 1-year contract role. We are looking for a passionate Service Design & User Research Specialist to drive structured user engagement and uncover critical operational insights. You will lead qualitative research initiatives and service design workshops to identify pain points, behavioural patterns, and unmet needs across our internal and external stakeholder ecosystem. What will you do? User Research & Insights Design and conduct comprehensive qualitative research including stakeholder interviews, observational studies, and ethnographic research Transform user input and observational data into actionable insights and thematic recommendations for process re-engineering Frame the user architecture of a new product emerging from the transformation of several existing products Develop detailed user journeys and service blueprints that illuminate current-state experiences and future-state opportunities Workshop Facilitation & Stakeholder Engagement Plan and facilitate engaging service design workshops with diverse stakeholder groups Drive comprehensive stakeholder engagement strategy across multiple business units and organisational levels Create collaborative environments that encourage open dialogue and co-creation of solutions What are we looking for? At least 4 years of hands-on experience in service design, UX research, or related user-centred design disciplines Experience with large-scale enterprise and B2B products and services Experience navigating complex stakeholder environments and managing competing priorities is highly preferred Demonstrated success in translating research findings into practical business recommendations Deep expertise in service design methodologies and human-centred design principles Exceptional workshop facilitation skills with ability to guide diverse groups through structured problem-solving processes Strong empathy and emotional intelligence to understand and advocate for user needs Outstanding communication and presentation skills for sharing insights with senior stakeholders AI driven research and design/prototyping skills and experience strongly preferred What do we offer in return? Fun working environment Employee Wellness Program Competitive Compensation: Market competitive salary and variable performance bonus aligned to your skills, impact, and contribution. Benefits: Outpatient medical, specialist medical coverage and generous customisable flexi benefits, or flexi allowance; life and health insurance, thoughtful perks like special occasions “red packet” and CNY goodies, etc. Employee Wellness: Support for your physical, mental, and overall well-being through year-round initiatives. Growth & Development: Learning programmes, certification support, and a dedicated staff development budget. (We are a “SHRI 2025 Gold winner” in “Learning & Development; Coaching & Mentoring”) Career Progression: Structured career pathways that enable you to grow along a technical/domain expert track or a leadership track. Competency Framework: A structured and practical framework to support you to develop, perform, and succeed. Flexible Work Arrangement: Staff may choose to work flexi-place, flexi-time, and flexi-load based on existing framework Why you'll love working with us? If you are looking for opportunities to collaborate with leading industry experts and be surrounded by highly motivated and talented peers, we welcome you to join us. We provide all employees with equal opportunities to grow and develop with us. We believe your success is our success. Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat. Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law. Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd. Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes. Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Responsibilities

Lead qualitative research and service design workshops to identify user pain points and operational insights. Develop user journeys and service blueprints to transform existing products into new user architectures.