Celigo is the leading intelligent automation platform. Trusted by companies around the world, Celigo empowers organizations to move beyond integration by automating complex workflows with up to 95% error auto resolution using AI. The platform’s reusable components accelerate development, while built-in governance ensures IT maintains control. With a single UX and transparent pricing model, Celigo enables faster automation at scale—without surprise costs.

MINIMUM QUALIFICATIONS

• Someone with a broad knowledge of qualitative and quantitative research methods.
• Experience executing mixed methods research tasks in the enterprise, and/or complex B2B systems and applications, and conducting research in remote and distributed environments.
• Ability to multitask and operate as a consultant across multiple product areas.
• Ability to analyze and synthesize data, and provide guidance to product managers, designers, and engineers on how to act on the findings.
• Strong attention to detail, problem-solving skills, along with exceptional written and verbal communication skills.
• Familiarity with collaborative and rapid prototyping tools (e.g., Figma), analytic tools (e.g., Pendo, ThoughtSpot, Gainsight), AI tools (e.g., ChatGPT, Notebook LM) and common UX research and reporting tools (e.g., UserTesting.com; Google Slides, Forms, Sheets).
• Aptitude for learning complex technological concepts.
• Actively seeks and offers candid, constructive feedback with curiosity, humility, and openness.
• Takes ownership, cultivating a sense of responsibility within both the design team as well as the wider product org.
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• Work samples (case studies, portfolio, website or similar) demonstrating the depth and breadth of your abilities, and its impact on the business.

PREFERRED QUALIFICATIONS

• B.S. or M.S. in human computer interactions (HCI), human factors, cognitive science, anthropology, sociology, psychology, or related fields.
• 3-5+ years research experience working within a technical environment.
• Proven experience working with multi-disciplinary teams (Research, Design, Engineering, Business, R&D, and others) to ideate, iterate, launch, and refine new product designs.
• Experience writing SQL queries, crafting interview guides, writing surveys, or using data analytics/statistical tools like R is a plus.
  Celigo reasonably expects to pay a base salary between $140,000 and $160,000 per year for this position. Actual starting base pay will be determined by skills, experience, geographic location, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, benefits, or other perks as outlined in any formal employment offer made.

• Assist the Principal UX Researcher and Product Analyst in uncovering user needs and pain points and finding insights inside of behavioral data sets.
• Execute qualitative research tasks, such as conducting and summarizing moderated qualitative interviews and coding unmoderated usability tests.
• Execute quantitative data analysis tasks, such as the generation of simple SQL queries and the pulling and analysis of data from tools such as Pendo and ThoughtSpot.
• Explore existing qualitative and quantitative data sources to identify themes, discover new research opportunities, and accelerate answering key user-centric questions for stakeholders in Design and Product Management.
• Support research operations tasks such as recruitment and knowledge sharing.
• Advocate for user-centered design by prioritizing user research and data-driven insights over subjective feedback, ensuring that design decisions are rooted in user needs and behaviors.
• Act as a champion and advocate for good user experience, sharing best practices and demonstrating curiosity about customer needs and behaviors.
• Transform research insights into practical design solutions thereby maximizing the impact of research efforts.
• Help peers to effectively utilize user research findings and usage metrics to guide and improve design decisions.
• Help to accelerate team efficiency by improving operations and workflows within the team and broader cross-functional teams.
• Influence stakeholders across functions to gain support for research-based, user-centric solutions.