UX Researcher/Designer at Syncreon Consulting

Chicago, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Dec, 25

Salary

0.0

Posted On

20 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

User Research, Figma, Mural, Office, Facilitation, Communication, Personas, Journey Mapping, Wireframing, Usability Testing, Stakeholder Engagement, Insights Analysis, Task Flows, Mockups, Research Operations, Service Design

Industry

Truck Transportation

Description

Company Description We work as trusted business partners and always strive to deliver the most value and highest return on investment for our clients. We are highly trained business professionals with strong understanding of clients need. We work closely with the leading staffing trade associations, training, and research organizations to ensure we are knowledgeable of the latest industry trends and technologies. Job Description Responsibilities: Lead discovery: Plan and run user research to understand jobs, pain points, and workflows. Facilitate sessions: Run interviews, workshops, and stakeholder discussions—ask the “obvious” questions that surface assumptions. Summarize what they learn: Turn notes into clear findings, “what this means,” and recommend next steps. Map the experience - Create: o Role snapshots (personas): brief summaries of user types and needs. o Step-by-step journeys: how users currently work, where it breaks, and the better future state. o Simple screen sketches (wireframes) & flow diagrams: quick visuals that show how a task should work. o Keep everyone aligned: Present short, clear readouts; document decisions; maintain a simple research archive. What You Will Deliver: Tools you know: Figma, Mural, Office A practical UX plan and interview results. A short deck communicating findings → what it means → recommended actions. Lean personas for key roles. Current-state and future-state journeys with pain points and simple success measures. Task/flow diagrams and low-fi wireframes for critical paths. A prioritized UX backlog. Mockups as neccesary. WHAT WE NEED FROM EVERY CANDIDATE: Resume with hourly rate, location, time-zone overlap. 2–3 samples (journey map, personas, insights readout, low-fi wires). Redactions OK. Best discovery project (goal, what you did, outcome). Examples from enterprise or B2B applications Start date and weekly capacity MUST HAVES: 4–7+ years doing user research on product teams (enterprise or B2B preferred). Tools you know: Figma, Mural, Office Comfortable planning and running interviews, observing real work, testing early ideas, and doing quick usability checks. Strong at turning raw notes into clear insights and prioritized recommendations. Can independently produce personas, journeys, task flows, and low-fidelity wireframes in Figma, Mural, or similar. Confident facilitator; good at guiding groups, handling pushback, and driving to clarity. Excellent written and verbal communication—exec-friendly and concise. Nice to Haves: Design experience and portfolio of enterprise-related work, or similar. Experience in complex or regulated spaces (tax, audit, finance, healthcare, public sector). Basic survey skills to complement interviews. Service design exposure (e.g., mapping processes). Light Research Ops (consent, recruiting, templates). User testing and feedback gathering Design experience with high-fidelity mockup and/or clickable prototypes. Regards, Mohammed ilyas, PH - 229-264-4024 or Text - 229-469-1455 or You can share the updated resume at Mohammed@vtekis. com Additional Information All your information will be kept confidential according to EEO guidelines.

Responsibilities

Lead user research to understand user needs and workflows. Create personas, journey maps, wireframes, and present findings to stakeholders.