UX Researcher at NBCUniversal

Englewood Cliffs, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jan, 26

Salary

120000.0

Posted On

25 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

UX Research, Qualitative Research, Quantitative Research, User Interviews, Usability Testing, Data Analysis, Communication Skills, Accessibility Standards, Inclusive Design, Digital Media, Product Strategy, Behavioral Analytics, Research Reporting, Customer Advocacy, Ethnographic Studies, Journey Mapping

Industry

Entertainment Providers

Description

Company Description At Versant Media, we create world-class content, which we distribute across our portfolio of television and streaming. Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Versant Media stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world. Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025. Job Description We are looking for a highly motivated and experienced UX Researcher responsible for uncovering actionable insights that inform and inspire exceptional digital product experiences. This role combines qualitative and quantitative research methods to deeply understand user needs, behaviors, and motivations, translating them into data-driven recommendations that guide design and product strategy. The ideal candidate is both an empathetic listener and an analytical thinker, capable of telling compelling stories with research findings. The UX Researcher for CNBC will be responsible for working across multiple news brands to help build the next set of innovative products within Versant, the new spinoff from NBCUniversal. This is an exciting time to be joining a newly created product and tech unit that will support the ambitious digital goals of CNBC, MSNBC and E!Online. This person must have a passion for digital or journalistic content and be a huge consumer of news and media. To succeed, this person will need to be equally fluent in the editorial, technical, and commercial worlds. Responsibilities · Work with the Director of Product Design and key stakeholders to plan, design, and conduct qualitative and quantitative user research to inform product decisions. · Develop research strategies aligned with business goals and product roadmaps. · Collaborate with Product Managers, Designers, and Engineers to define research questions and hypotheses. · Lead usability testing, user interviews, surveys, and ethnographic studies. · Synthesize findings into actionable insights that guide design and product direction. · Create clear and compelling research reports, personas, and journey maps. · Advocate for user needs across all stages of the product lifecycle. · Partner with data analysts to integrate behavioral analytics with qualitative insights. · Present findings to executives and stakeholders to influence strategic decisions. · Stay current on UX research methods, tools, and industry trends. · Foster a culture of evidence-based decision-making and empathy for users. Qualifications · Minimum of 3 years of UX research experience in digital media. · Proficiency in both qualitative and quantitative research methods. · Strong analytical skills with the ability to interpret behavioral data and identify patterns. · Exceptional communication skills, including the ability to present complex findings clearly and persuasively. · Understanding of accessibility standards and inclusive design principles. · Proven understanding of web, mobile apps and OTT products in the consumer (B2C) space and/or in media and publishing Desired Qualifications · Ability to work with senior management and present research findings with a clear point of view. · Strong experience on evangelizing for the customer through the use of research, data, user testing etc. · Experience working in subscription business, a news organization or a content company / publisher · Bachelor's degree desired; MBA a plus This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, and a variety of other discounts and perks. Salary range: $80,000 - $120,000 Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected]. Although you'll be hired as an NBCU employee, your employment and the responsibilities associated with this job likely will transition to Versant in the future. By joining at this pivotal time, you'll be a part of this exciting company as it takes shape.

Responsibilities

The UX Researcher will uncover actionable insights to inform digital product experiences and guide design and product strategy. This role involves conducting various research methods and synthesizing findings into actionable insights.