UX Telemetry Expert – Adoption & Insights at Philips

Eindhoven, North Brabant, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

06 Jul, 26

Salary

0.0

Posted On

07 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

UX Telemetry, Data Analytics, Product Management, Google Analytics, Adobe Analytics, Mixpanel, Pendo, Amplitude Analytics, Data Storytelling, Usability, Human Factors, Predictive Analytics, AI-enabled Analytics, Stakeholder Management, Data Literacy, Measurement Frameworks

Industry

Hospitals and Health Care

Description

Job Title UX Telemetry Expert – Adoption & Insights Job Description In this role, you have the opportunity...to elevate the quality of the insights we get into how people truly use and experience our products by driving the practical implementation of UX Telemetry from within the Usability Center of Excellence. Rather than concentrating only on analytics outputs, the focus will be on helping product teams define the right questions, translate them into measurable behaviors, implement meaningful tracking, and dashboard visualizations that reveal relevant behaviors, clinical workflow patterns, user journeys, and friction points across a diverse Healthtech ecosystem. To achieve this, you have the opportunity to drive end-to-end implementation of UX Telemetry for products across the Philips portfolio, meaning you are involved in defining objectives, UX Telemetry questions, data needs, tracking plans, implementation coordination, dashboarding, insight generation, and iteration. You will act as the product-facing delivery lead who ensures the full telemetry cycle becomes real inside UX, Usability, and product teams. Your role: You are responsible for the end-to-end implementation of UX Telemetry, to capture meaningful behaviors, user journeys, and experience patterns across multiple products and platforms. Drive end-to-end UX Telemetry projects across product teams, from scoping and planning through implementation, dashboarding, adoption, and iterative improvement. Drive workshops with business, product, design, and engineering stakeholders to define UX Telemetry questions, identify objectives, and create detailed tracking plans. Translate UX Telemetry questions into concrete data needs, event definitions, implementation requirements, and tracking plans that are usable by both business and technical teams. Coordinate implementation activities across product managers, designers, engineers, architects, and analysts to ensure telemetry plans are delivered in practice. Build and coordinate dashboards that support insight generation, helping teams understand user behavior, task success, workflow performance, and experience friction. Present insights to both technical and non-technical stakeholders, making telemetry findings understandable, actionable, and relevant to product decisions. Support data storytelling, data literacy, and the cultural transition toward more data-driven product management within product teams. Contribute to advanced analytics, predictive analytics, and AI-enabled telemetry use cases where these can strengthen product understanding and decision-making. Integrate privacy, legal, regulatory, and consent-related activities into delivery planning and execution, ensuring they are addressed without losing momentum. You're the right fit if: MSc degree in Behavioral Science, Data Analytics, Data-driven UX Design, OR proven equivalent level of analytical and strategical thinking. Proven track record of end-to-end delivery in digital product, data-driven UX, Data-enabled Design, analytics, or related field. Experience with industry-grade analytics tools (e.g. Google Analytics, Adobe Analytics, Mixpanel, Pendo, and preferably Amplitude Analytics). Strong experience facilitating workshops and translating business and UX needs into implementable data requirements. Experience creating tracking plans, measurement frameworks, and telemetry implementation approaches. Strong analytical skills with the ability to work with telemetry data, dashboards, and insight generation. Strong communication skills, with the ability to align technical and non-technical stakeholders and communicate data in a clear and persuasive way. Experience with data storytelling and helping teams adopt more evidence-based ways of working. Experience or strong affinity with advanced analytics, predictive analytics, and AI-supported analytical opportunities. Good understanding of privacy, legal, regulatory, and consent-related considerations in product analytics delivery. Ability to operate effectively in complex, cross-functional, and partially ambiguous environments. Strong affinity with Usability and Human Factors is a pre. You will be part of the Usability Center of Excellence, that works across businesses as part of Innovation & Design. The team focuses on elevating the quality of experience insights and enabling stronger evidence-based product and UX decisions across the Philips portfolio. Your role will focus predominantly on end-to-end UX Telemetry implementation with product teams. Next to the team, you’ll be part of an award-winning global community of over 400 design professionals and will collaborate with experts across multiple disciplines. How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. • Learn more about our business. • Discover our rich and exciting history. • Learn more about our purpose. If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here. #LI-EU #LI-Office #EOS At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life. For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health. Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success. It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism. To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace. Know Your Rights

Responsibilities

The role involves driving the end-to-end implementation of UX telemetry to capture user behaviors and insights across the Philips product portfolio. You will collaborate with cross-functional teams to define tracking plans, build dashboards, and translate data into actionable product decisions.