ABOUT US

At Halfords, our mission is to inspire and support a lifetime of motoring and cycling. As a specialist retailer, we lead the market through customer-driven innovation and a distinct product range. We are dedicated to providing our customers with an integrated, unique, and convenient service experience—from e-bike and electric vehicle servicing to on-demand solutions. Our commitment is to foster customer loyalty by offering compelling reasons to keep coming back to our stores, ensuring a lifetime of motoring and cycling enjoyment.
The teams at our Redditch Support Centre work with every other area of our business, putting them at the heart of the action and playing a key role in our success and growth. Everyone brings their individual knowledge and experience to work every day, working as one team to keep things moving smoothly.
If you’re willing to get stuck in, you’ll love it here too. So put yourself at the heart of a dynamic, fast-paced working environment where expertise and focus take people far.

THE ROLE

As a UX/UI Designer you are passionate about creating user experiences with a real focus on accessibility, usability and cutting-edge UI design. You relish the opportunity to collaborate with your peers and the wider business to understand requirements and create user journeys that maximise customer satisfaction while driving business value.
You’ll be an advocate for key features and functionality, delivering robust research and testing making data driven decisions to enhance user journeys, and ensuring UX guidelines and principles are embodied in everything you do.
To you, it’s the opportunity to work as part of a successful and established team, where you can make your mark on some exciting large-scale transformational projects while also making continuous improvements to existing functions.

KEY RESPONSIBILITIES

• Collaborate with product managers, engineers, and other stakeholders to translate business requirements into effective design solutions
• Work within set UX guidelines and principles to ensure consistency and coherence across all touchpoints of user journeys
• Work with the Halfords UI kit and brand guidelines
• Use established best practice UX in all design work, providing feedback where appropriate on practicality
• Effectively manage workload, keeping stakeholders informed of progress and highlighting any changes to agreed scope and/or timelines
• Be the advocate for key features and functions that address the business objectives whilst meeting customer needs
• Accurately report working time spent on projects each week
• Work with the business to understand performance and impact of UX changes and iterate as appropriate to drive results
• For each project, deliver robust user research, concept testing, and usability testing; conduct competitive audits and market research - and convert findings into design decisions
• Immerse yourself in insights, competitor analysis, user research and qualitive and quantitative data to inform new ideas and optimisation
• Ensure all design works meets group accessibility guidelines
  Take part and contribute to collaborative team processes, such as sprint dependency planning and weekly design critiques.