AccountabilitiesDefine and execute the experience strategy and design vision across web and app for assigned digital initiatives.
Own the end-to-end experience lifecycle - from discovery and problem framing through design, build collaboration, testing, go-live and optimization - remaining accountable for the performance and quality of the live experience.
Translate business strategy and commercial objectives into customer-centric digital journeys that drive measurable impact.
Design AI-enabled and data-driven experiences including personalization, predictive recommendations, conversational interfaces, and intelligent automation where applicable.
Lead discovery, research, journey mapping, usability testing, and experimentation to validate and optimize experience outcomes.
Continuously monitor and improve performance metrics including conversion, engagement, retention, revenue contribution, and customer satisfaction.
Simplify complex processes into intuitive and frictionless digital flows.
Partner closely with Product, Technology, Commercial, Loyalty, Marketing, Operations and Brand teams to ensure cohesive and commercially aligned delivery.
Contribute to and evolve scalable design systems, governance standards, and best practices across digital touchpoints.
Advocate for accessibility, usability, security, and customer trust across all digital experiences.
Elevate the organization's maturity in AI-enabled and insight-led experience design through structured experimentation and measurable outcomes.
Be adaptable and responsive to shifting priorities, taking ownership of any digital experience domain as required.
QualificationsEducation & Experience5+ years' experience in Digital Experience Design (UX/UI/Product Design) within high-scale digital ecosystems.
Proven experience delivering complex transactional or service-based digital journeys with measurable business impact.
Strong portfolio demonstrating end-to-end ownership from discovery through launch and optimization.
Demonstrated experience designing data-driven or AI-enabled digital experiences.
Strong commercial acumen with ability to connect design decisions to revenue, efficiency, and engagement outcomes.
Experience working in Agile environments and collaborating closely with engineering teams.
Experience within ecommerce, travel, loyalty, fintech, or high-conversion digital platforms preferred.
Recognized as a strong collaborator and communicator, capable of influencing cross-functional stakeholders at multiple levels.
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