UX/UI Tools Analyst- Ford Customer Service Division at Ford Global Career Site

Allen Park, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Feb, 26

Salary

0.0

Posted On

25 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Smartsheet, Excel Proficiency, Project Planning Mindset, AI Technical Experience, User Experience, Attention to Detail, Bias for Action, Web Design, Low-Code Tool Experience, SharePoint Setup, API Connections, Operational Experience, Strong Business Acumen, Critical Thinking Skills, Collaboration, Leadership

Industry

Motor Vehicle Manufacturing

Description

Build dynamic tool integration tied to Operating Model Create tools/dashboards to support Senior Leadership / Functional Team's needs, using Smartsheet tool Maintain an accurate record of the project/initiatives/experiences and analytics supporting data integrity, efficiencies and other metrics within the Center of Excellence team Work closely with key FCSD PMO teams to ensure dashboard / action plan / objective alignment strategy Support dynamic tool bowler integrations Know and be able to explain the strategic priorities for specific Bus and/or regions and/or functional teams Ability to communicate the various product/experience roadmaps & dashboards & KPIs Ability to resolve problems by finding the underlying issues and collaborating on solutions Established and active employee resource groups Bachelor's degree in computer science, design, or equivalent experience Experience with using Smartsheet (e.g., Bridge, Data Shuttle, Control Center, Data Mesh, etc.) Excel Proficiency (e.g., working with more intricate or large Excel solutions, and comfortable writing advanced formulas) Project Planning Mindset (e.g., experience thinking through and planning projects with various components and moving parts) AI Technical experience with LLM/AI tools or building an AI assistant Eye for User Experience (e.g., an appreciation for good UX/UI design) Attention to detail and the clarity to get to what Excellence Looks Like Bias for Action Experience creating in Smartsheet. Skills in Web Design (e.g., web design, front-end coding, etc.) Low-Code Tool Experience (e.g., Power Automate, Power Apps, etc.) SharePoint Setup (e.g., building, designing, etc.) API Connections (e.g., connecting to outside data sources) Operational experience with demonstrated ability to work across skill teams to deliver agreed business objectives Aptitude for detailed work and ability to retain complex information Strong business acumen with an ability to think strategically Strong understanding of measurement systems, Customer Experience metrics and operational Key Performance Indicators Able to shift from big picture to detail, and vice-versa, and know when to do so Strong critical thinking skills combined with ability to clearly communicate new concepts Must have a desire and passion to improve Customer Experience and take action to modernize and simplify our business Self-starter, capable of communicating across regions, and at all levels Demonstrate leadership through influence. Ability to collaborate across the organization. Ability to handle multiple tasks/products with a results-driven mentality

Responsibilities

The UX/UI Tools Analyst will build dynamic tool integrations and create dashboards to support senior leadership and functional teams. They will maintain project records and collaborate with key teams to ensure alignment with strategic priorities.