ESSENTIAL SKILLS & EXPERIENCE

• Proven experience as a UX Content Designer, UX Writer, or similar role.
• Strong portfolio demonstrating content design for digital forms, onboarding flows, or transactional journeys.
• Familiarity with GOV.UK content design principles and accessibility standards.
• Experience working in agile, cross-functional teams.
• Ability to simplify complex information and write for diverse audiences.
• Comfortable using design tools (e.g. Figma, Sketch) and content management systems.
• Excellent stakeholder communication and facilitation skills.

• Design and write clear, concise, and accessible content for onboarding forms and account opening journeys.
• Collaborate with UX and UI designers to align content with interaction design and visual hierarchy.
• Create and maintain content patterns and guidelines that support consistency across journeys.
• Translate complex regulatory or operational requirements into user-friendly content.
• Contribute to the development of correspondence templates (e.g. confirmation emails, rejection notices).
• Conduct content audits and usability testing to validate content effectiveness.
• Work within agile teams to deliver iterative improvements based on user feedback and business needs.