A LITTLE BIT ABOUT US…

UZURV is a 180+ person, growing technology company based in Richmond, VA. The company operates in 16 states and is now expanding nationally. As an Adaptive Transportation Network Company, the UZURV mobility platform serves individuals with disabilities, the elderly, and others who need assistance with independent transportation.
UZURV’s platform combines rideshare with specialty credentialed, drug and alcohol tested drivers to provide safe, reliable mobility and a higher level of care for the transportation disadvantaged. It’s a technology platform and service that helps people who need assistance get where they need to go.

EXPERIENCE & EDUCATION

• Bachelor’s degree preferred.
• Minimum of 5 years’ experience as a Customer Support Manager focused on complaint resolution, ideally within fast-paced, customer-facing, or transportation-related environments.

SKILLS & COMPETENCIES

• Strong analytical skills with the ability to interpret data and identify trends to improve service capacity and performance.
• Demonstrated success in developing, implementing, and enforcing standard operating procedures (SOPs) and optimizing operational workflows.
• Excellent verbal and written communication skills.
• Proven ability to lead escalated issue resolution, offering clear guidance to both internal teams and external stakeholders. Strong interpersonal skills and the ability to engage effectively with diverse teams and audiences.

A LITTLE BIT ABOUT THE ROLE!

We are seeking a mission-driven Operations Support Manager with deep experience in customer support operations, complaint resolution, and team leadership. As the Operations Support Manager, you’ll report to the Senior Manager of Operations and lead our growing Support team - including Rider Support (Customer Care), Driver Support, and Client Support.
You’ll serve as a key escalation point for complex issues, guide team performance and growth, and implement scalable systems that help our support operations run smoothly. This is a dynamic role where no two days are the same - and the work you do will directly impact people’s lives across the country.