V - Retail Online Assistant at The Salvation Army

Rosebud West, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

01 Oct, 26

Salary

0.0

Posted On

03 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Item Valuation, Online Sales, Product Photography, Copywriting, Market Research, Packing and Shipping, Customer Service, Inventory Management, Communication, Collaboration

Industry

Non-profit Organizations

Description

ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Enable sales of second hand goods online to raise funds for the vital work of The Salvation Army in Rosebud. About The Salvation Army The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people Building healthy communities Creating faith pathways Working for justice The Salvation Army is one of Australia’s largest and most-loved charities, helping Australians find hope amid personal hardship. On average, The Salvation Army helps a person through our network of services and programs across Australia every 17 seconds. Find out more on how The Salvation Army believes in good: https://www.salvationarmy.org.au/believe-in-good/ For more information, including The Salvation Army’s position on Reconciliation, Diversity, and Inclusion, go to: https://www.salvationarmy.org.au/about-us/ The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. For more information, go to: https://www.salvationarmy.org.au/about-us/governance-policy/safeguarding-children-and-young-people/ About the role The Salvation Army Stores are vibrant places where great things happen: generous people donate amazing items, customers enjoy an ever-changing selection of goods, volunteers gain friendships and share experiences, all whilst raising much-needed funds to assist the most vulnerable in our community. The Online Sales Assistant has the exciting responsibility of optimising sales revenue from antique, collectable, designer clothing and other higher priced items by listing them our online sales accounts. This important role not only brings in vital revenue which in turn provides funding for local community support, it also honours our donors who would expect the high value items they have generously given to The Salvation Army are resulting in good returns and positive impact on the community. Key tasks and responsibilities Identification of items: Bring your keen sense, experience and knowledge to identify valuable items from the donated items, determining their value through research and comparison sales. Marketing items: With a promotional and detailed approach, clean and style items for photographing so buyers can clearly view the item and are excited to take part in bidding. Create listing descriptions that are accurate and enticing, along with instructions on how to purchase and collect or have shipped. Packing orders: This step requires lots of care to ensure items are securely packed and received in good order. A personalised note of thanks adds to the customer’s positive experience, priming them for repeat purchases and good ratings on our online sales channels. Qualifications and skills (desired/required) Good knowledge of antiques, collectables, designer clothing and other high value items such as appliances and tools, and how to research these items. Experience in marketing and communications is highly desired Experience in using a camera and online sales channels Excellent writing skills Capabilities and personal attributes Manage self: Shows personal motivation and commitment to completing work activities effectively. Act ethically and with integrity: Is reliable and trustworthy; acts consistent with TSA vision, mission and values. Display resilience: Remains open to new ideas and approaches; displays an optimistic approach to work. Communicate Effectively: Writes in a way that is logical and easy to follow; explains things clearly. Work collaboratively: Works as a supportive and cooperative team member, shares information and acknowledges the contribution and support of others. Demonstrate Accountability: Shows care and respect in the efficient use of TSA funds, property, equipment and resources. Innovate and continuously improve: Shares ideas about ways to improve work tasks and solve problems; adopts improvements and innovations. Background check requirements Background checks play an important part in our commitment to being a safe organisation. Where an applicant has disclosable history, the selection process includes a fair assessment and a risk management approach. Collection of personal information is handled per our privacy and confidentiality policies. Below is what is required for this role: As this role has access to valuable items, a police check is required Training Requirements One of the many ways we care for people is by ensuring our workers are well equipped with the necessary knowledge to complete their role safely. To successfully undertake this role, the following training is required2 Foundational training which includes an introduction to The Salvation Army, code of conduct training, work-safe and child-safe practices. Briefing on TSA branding and writing styles Work Health and Safety (WHS) considerations We take Work Health Safety and well-being seriously at The Salvation Army. We want to ensure volunteers are fully informed and aware of key safety considerations. For this role, key considerations include (but not limited to): For Covid-related considerations, please refer to the Covid Resource site on Salvos Central. Long periods of standing or walking around the store means Online Sales Assistants will be required to wear comfortable and supportive shoes and take regular breaks. Manoeuvring potentially heavy donations will require Online Sales Assistants to be fully briefed on correct manual handling procedures, including use of assistive and personal protective equipment. As this role requires time researching items, it is important to have the workspace set up ergonomically. Other WHS considerations will be covered during the induction. Development opportunities with this role This role will give volunteers an opportunity to continue to build skills and knowledge in antiques, collectables, designer clothing and other high value items, plus customer service, online sale processes and computer skills. More broadly, volunteers in this role will experience the importance of fundraising to support Salvation Army’s community services and the workings of a large not for profit, religious organisation. Time Required & Commitment As agreed with Store Manager Development opportunities with this role: This role will give volunteers an opportunity to develop skills and build experience in retail practices, valuations of donations, sorting and stocking of shelves, as well as experience in working as a part of a team. Volunteers will receive on the job training and support, working alongside experience retail professionals in a caring and supportive environment. As an extra bonus, volunteers have access to professional development training. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child related roles will require the successful completion of a Working with Children Check. Additionally, certain volunteer roles may require a Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration. Volunteer with the Salvos It takes an army of volunteers to provide and enable practical care for Australians every year. Volunteers bring life to our values of integrity, compassion, respect, diversity and collaboration. We are always looking for individuals to bring fresh energy and ideas to a range of volunteer roles. Whatever your skillset, availability or areas of interest, you may surprise yourself with the different ways you can make a difference. Volunteering is an invitation to demonstrate care for others in our local communities; it is the everyday embodiment of love in action. Those who give up their time so freely are some of the greatest contributors and advocates of Salvation Army mission and vision. It is through working alongside one another that transformation is possible. Not only do we focus on the transformative experience of service recipients and local communities, but also of our volunteers. The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people Creating faith pathways Building healthy communities Working for justice When you volunteer with the Salvos, you help make a real difference to the community and the lives of others. Find more information here. Check out how we’re bringing some more good in the world. The Salvation Army offers a range of opportunities to build your connections, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about volunteering that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you. We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Whatever your skillset, availability, or areas of interest, we are keen to hear from you. Check out our Careers Site here.

Responsibilities

Identify and value high-value donated items such as antiques and designer clothing for online sale. Create enticing listings and manage the secure packing and shipping of orders to raise funds for community support.