Vacation Experience Coach at Thaïs

Manchester, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

19 Mar, 26

Salary

0.0

Posted On

19 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Client Care, Organization, Attention To Detail, Problem-Solving, Customer-Focused, Research, Itinerary Building, Booking Management, Software Learning, Time Management, Team Participation, Training, Flexibility, Service-Driven

Industry

Description

Overview We are looking for a detail-oriented, service-driven Vacation Experience Coach who loves planning memorable getaways and providing exceptional client care. This role guides clients through the full planning process, from inspiration to booking to post-trip support. If you enjoy helping others create unforgettable experiences and want the flexibility to work from anywhere, this is a strong fit. Key Responsibilities Consult with clients to understand their vacation goals, preferences, and budget. Research destinations, resorts, cruises, tours, and experiences that match client needs. Build custom itineraries that maximize value, comfort, and enjoyment. Manage bookings, confirmations, payments, and schedule changes through approved systems. Maintain accurate client records and follow established workflows. Provide timely updates, reminders, and support before, during, and after travel. Stay current on supplier trainings, promotions, and destination updates. Deliver a high-touch, concierge-level service that elevates the client experience. Participate in team trainings, coaching sessions, and optional professional development. Requirements Strong communication skills and a passion for helping people. Basic computer proficiency: email, spreadsheets, online portals, and social platforms. Comfortable learning new software and booking systems. Excellent organization, attention to detail, and follow-through. Ability to work independently and manage your own schedule. A customer-focused mindset and problem-solving attitude. Willingness to complete supplier certifications and ongoing training. What You Gain Remote-first flexibility so you can work from any location. Access to industry trainings, tools, and preferred supplier partners. Opportunities to grow your portfolio through high-value bookings. A supportive team environment with mentorship and ongoing development. The ability to build a rewarding business centered on unforgettable client experiences.

Responsibilities

The Vacation Experience Coach will consult with clients to understand their vacation goals and preferences, and research suitable destinations and experiences. They will manage bookings and provide ongoing support throughout the travel process.