Vacation Planner - Call Center Inbound Sales - Work From Home (Mexico City at Marriott Vacations Worldwide Corporation

, , Mexico -

Full Time

Start Date

Immediate

Expiry Date

14 Feb, 26

Salary

0.0

Posted On

16 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Techniques, Customer Service, Communication, Problem Solving, Relationship Building, Confidentiality, Team Support, Guest Loyalty, Polite Demeanor, Professional Language, Quality Assurance, Time Management, Adaptability, Attention to Detail, Conflict Resolution, Multitasking

Industry

Hospitality

Description

Train in office with future work from home opportunities possible! Job Summary Introduce and promote the Marriott Vacations Worldwide brands to sell vacation ownership preview packages over the phone. Answer questions about vacation destinations and Marriott Vacations Worldwide resort facilities and services. This job involves checking the availability of accommodations and dates, and suggesting alternatives when the first choice is not available. Vacation Planner sales associates at the call center promote accommodation upgrades and extra nights to drive additional revenue when available. Clearly explain the requirements for purchasing a preview package and attending a vacation ownership sales presentation. Verify individuals or couples meet the Marriott Vacations Worldwide eligibility requirements. Vacation planners leverage guest loyalty to the Marriott International and Marriott Vacations Worldwide brands and to persuade callers to purchase the vacation ownership preview package. Confidently ask the potential owner to purchase the package. Use sales techniques to overcome objections while maintaining a polite and enthusiastic demeanor. Contact an appropriate call center individual, leader or department to resolve guest calls, requests, or problems. Vacation Planners must follow all Marriott Vacations Worldwide call center and company policies and procedures; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. #imvwcala Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Where meaningful moments are made together. Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled. Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers. Join us on our journey. FOR A LIFE FULFILLED. Creating vacations that move you. 20,000+ Associates worldwide Vacation Ownership 7 Iconic Brands Approximately 120 Vacation Ownership Resorts 700,000+ Owner families 90%+ Guest satisfaction score Exchange & Third-Party Management More than 3,200 affiliated resorts in over 90 countries and territories Approximately 1.6 million exchange network members

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Responsibilities

The Vacation Planner promotes Marriott Vacations Worldwide brands and sells vacation ownership preview packages over the phone. They answer questions, check availability, and suggest alternatives while maintaining a positive and professional demeanor.