Vacation Planner- Service at Group Voyagers

, , United States -

Full Time

Start Date

Immediate

Expiry Date

04 May, 26

Salary

0.0

Posted On

03 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Travel Industry, Call Center Experience, Positive Guest Experience, Time Management, Verbal Communication, Email Communication, Technical Skills, Product Knowledge, Destination Expertise, Account Management, Team Collaboration, Problem Solving, Interpersonal Skills, Adaptability

Industry

Leisure;Travel & Tourism

Description

Initial Training Schedule (Approx. 1st 90 days) Mon-Fri 8:00 am - 5:00 pm MST Shift Bid applies after 1st 90 days Travel and/or in-office presence may be required at times. Generous benefit package including travel benefits and retirement. THE DEPARTMENT The Customer Sales Team consists of Customer Sales & Service, Charters & Groups. All teams are responsible for creating happy guests and providing outstanding service and support. THE ROLE Our Vacation Planners creates happy guests by providing premier service in finalizing all reservation details to ensure our guests have a fantastic travel experience and become loyal champions of our travel brands. EDUCATION The preferred candidate will have six months to one-year related experience in customer service, sales, or travel industry. EXPERIENCE PREFERRED The preferred candidate has noteworthy experience in the following areas: * A minimum of 1 year or more experience in a sales and service capacity within a call center environment * Passionate about a positive guest experience and service minded. * Thrives in a fast paced, sales/service focused environment. * Good verbal skills to communicate with guests in a friendly and efficient manner. * Good time management skills, adaptable and ability to manage call flow/control * Demonstrated ability to write effective, professional email communication * Demonstrating the importance of service in retaining customer loyalty * Technical and functional skills using a variety of computer applications such as In-house Reservation System, Dynamics 365(CRM), Intranet, Word, Excel, Outlook, Internet, and may include airline GDS’ * Interest in travel and working with points of interest/geography are a plus! * Product knowledge of GVI products, services, policies, and features (key differences) even more a plus! * Ability to work in a call center environment that includes structure, shifts, performance measurements. * Understanding of contact center schedule adherence requirements, adhering to post schedules and using proper phone status THE POSITION The Vacation Planner, Service is responsible for the following results: * Fulfills our promise to guests as Vacation Plannersincluding: We are the Experts, Working with our family is Fun, Weare More than just Vacations, We Make it Personal and We are always here for you. * Creates a positive guest experience via the phone/email and builds excitement and confidence leading up the guests’ vacation with us. * Handles inbound and outbound service calls and e-mails to ensure the guest feels excited and ready to take their vacation with us. Backup sales calls as needed. * Supports our Vacation Planner Inbound & Outbound Sales Teams’ guests post their reservation. * Ensures customers receive accurate, timely, and quality information about the vacations they are taking with us. * Resolves questions or customer dissatisfactions by researching, evaluating, and finding positive resolutions. * Answering primarily customer inquiries by maintaining knowledge of key differences, product knowledge, and destination expertise * Responsible for working Dynamics 365(CRM)calendar of activities required to ensure the guest is ready to travel. * Handling of other account management services: including Work Process Messages, Schedule Change notifications, Guest acknowledgement, Passport information, Visa status, TSA and other information needed for travel. * Actively respond to Consumer E-mail and My Site calls from the websites * Developing business relationships and fostering a spirit of cooperation with GVI departments as needed to serve the needs of customers * Contributing toa team effort by accomplishing related results or projects as needed * Handling special projects as assigned through detailed program knowledge and interpersonal skills * Back up Inbound Vacation Planner calls, when needed. ABOUT GLOBUS FAMILY OF BRANDS With 95+ years in travel, the award-winning Globus family of brands – consisting of Globus, Cosmos, and Avalon Waterways – creates vacations that offer travelers culture-rich experiences featuring must-see sights, the stories behind the scenes and countless joy-filled memories in more than 70 countries on six continents across the globe. With equal measures vision and hard work; team collaboration and commitment; adaptability, honesty, and integrity as well as a genuine love for all-things-travel, the Globus family of brands – a leader in international travel – now offers unparalleled, perfectly planned tours; inventive, inspiring cruises and modern, independent vacation packages to millions of travelers.   EOE While performing this job, it will require: Eight (8) hours or more a day of sitting; walking; standing; bending; answering the telephone; entering data into the computer; retrieving data from the computer or analyzing data from reports. Initial Training Schedule (Approx. 1st 90 days) Mon-Fri 8:00 am - 5:00 pm MST Shift Bid applies after 1st 90 days

Responsibilities

The Vacation Planner is responsible for creating a positive guest experience by handling inbound and outbound service calls and emails. They ensure customers receive accurate information about their vacations and resolve any questions or issues.